IT Support Specialist (Level 2)

Job Description

Job Description

IT Support Specialist (Tier 2)

We are seeking an IT Support Specialist for one of our growing clients in the San Antonio area. As part of a highly collaborative IT team, you will provide onsite and remote support to a large workforce, ensuring smooth IT operations in a fast-paced environment.

Contract Duration: 12 Months+ (Potential to extend)

Hourly Pay: This job expects to pay about $30-35/hr W2 DOE

What You Will Do:

• Provide Level 2 technical support to employees across multiple locations.
• Troubleshoot hardware, software, and network issues for both onsite and remote users.
• MUST HAVE experience managing and supporting Microsoft 365, Active Directory, Intune, SharePoint, Teams, and Exchange.
• Maintain account provisioning and device management in Azure AD and Entra ID.
• Handle ticketing system requests (Zendesk or similar), resolving 270+ tickets per month.
• Assist with GPOs, Patch Management, and system configurations.
• Collaborate with vendors and escalate issues when necessary.
• Ensure clear documentation of issues and resolutions for knowledge sharing.
• Deliver exceptional customer service, acting as the face of IT for end users.

What Gets You The Job:

• MUST HAVE 3-5 years of Level 2 IT support experience in an enterprise environment
• MUST HAVE Strong knowledge of Microsoft 365 Admin, Intune, Active Directory, SharePoint, Teams, Exchange, DNS, and DHCP
• Experience managing GPOs, Patch Management, and endpoint security tools
• Familiarity with ticketing systems (Zendesk, ServiceNow, Jira, or similar)
• Strong troubleshooting and remote support skills
• Ability to train and assist end users with IT tools and applications
• Excellent documentation, communication, and customer service skills
• IT certifications or a degree in Computer Science, IT, or a related field (preferred but not required)

After applying to this role, you may receive an invitation from our AI Recruiter, Avery to schedule a virtual meeting to learn more about your background as an initial screening for this role.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.