Patient Registration Coordinator (Houston)

Job Description

Job Description

Description:

Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.

Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health—physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.

Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston.

We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.

Our values help define the patient experience and how we treat each other.

• HEARD: Our care starts with listening well to build relationships and trust.
• UNDERSTOOD: We offer an experience recognizing every patient's history and background.
• IN CONTROL: We provide one place for all primary care needs for the whole family.
• ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit.
• SEEN: We honor the entirety of who each patient is and care for them at the highest level.

If you are looking for a rewarding medical career, we look forward to hearing from you!

We're thrilled to announce a dynamic opportunity for you to become an integral part of our Houston, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.

JOB SUMMARY:

A Patient Registration Coordinator serves patients and Medical Location staff by efficiently managing patient scheduling, registration, and administrative tasks to facilitate the smooth operation of the medical center .

DUTIES AND RESPONSIBILITIES:

• Welcome and assist patients/clients/visitors courteously and efficiently, determining the purpose of their visit and directing them to the appropriate department.
• Schedule patient appointments and manage the flow to ensure optimal patient service.
• Screen patients for updated demographics and inform them of necessary documentation for their visit.
• Compile and maintain medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.
• Handle insurance co-payments and record payment details in patient accounts.
• Manage patient appointments, check-ups, and physician referrals.
• Answer phones and route calls to the relevant staff.
• Protect patient confidentiality, ensuring the secure handling of protected health information (PHI) and maintaining computer security protocols.
• Assist with daily patient flow as needed.
• Verify patient identity through proper identification procedures.
• Maintain a safe, secure, and hygienic work environment in compliance with legal regulations and organizational standards.
• Communicate relevant observations about a patient's status to the nurse-in-charge.
• Manage the ordering of medical supplies based on departmental requirements.
• Be flexible to work weekends, holidays, and various shifts at different center locations as per company needs.
• Actively participate in staff and department meetings, sharing knowledge and insights.
• Arrive punctually for duty and maintain professionalism in patient interactions.
• Ensure patient information remains confidential and limit personal conversations in the patient's presence.
• Collaborate effectively with personnel from other departments to support teamwork.
• Review medical records and follow up on obtaining missing results prior to patient appointments.
• Perform any other duties assigned by the supervisor.

• High School Graduate or equivalent.
• Basic computer skills.
• Customer service skills and training.
• 1+ years of experience in the medical field.
• Bilingual in English/Spanish highly preferred.

BENEFITS:

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.

HEALTH & WELLBEING

• A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Dental and vision coverage
• Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
• Employee Assistance Program
• Bereavement Leave (full time employees for the loss of an immediate family member)
• Paid Military Leave Benefits
• Discounts and perks on gym memberships, shopping, travel, recreation, and more

FINANCIAL GROWTH

• A yearly discretionary bonus
• 401(k) with a company match
• Credit Union Banking alternative
• Wellness Rewards with Monetary Incentives
• Rewarding employee referral bonuses

WORK/LIFE BALANCE

• Flexible schedule and work from home options for numerous roles
• Nine paid company holidays + Sick and Wellness Days + accrued PTO
• Commuter benefits
• Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)

JOB SATISFACTION & ADVANCEMENT

• Clear career advancement and growth pathways
• Continuous education opportunities and financial reimbursement (mileage and certifications where approved)
• Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
• Company-wide socials and gatherings
• "Dress for Your Day" policy