Customer Service Rep

Customer Service Representative
Location Dallas, TX | Onsite

COMPENSATION & SCHEDULE
• $18- 21.00/hr
• Monday–Friday, 8:00 AM – 5:00 PM
• W2, full-time

ROLE IMPACT
This role supports a major client in the electrical wholesale industry by delivering responsive, knowledgeable assistance to customers via phone, email, and chat. The ideal candidate will provide value through technical understanding, logistics coordination, and high-level service, enhancing client satisfaction and operational efficiency.

KEY RESPONSIBILITIES
• Respond to customer inquiries about electrical products via phone, email, and live chat
• Provide technical and logistical support, including order tracking and shipping updates
• Navigate multiple systems to process orders and resolve issues efficiently
• Communicate empathetically with customers, ensuring high satisfaction
• Collaborate with warehouse and sales teams to resolve fulfillment issues

MINIMUM QUALIFICATIONS
• 2+ years in a customer service role (call center or B2B preferred)
• Strong problem-solving, critical thinking, and multitasking skills
• Proficient in basic computer systems and communication platforms
• Experience with shipping, logistics, or LTL coordination preferred

CORE TOOLS & SYSTEMS
• Email, phone, and chat platforms
• Order processing and CRM tools
• Basic shipping/logistics software

PREFERRED SKILLS
• Working knowledge of electrical products
• Technical support experience in wholesale or distribution
• Familiarity with warehouse coordination processes

PRE-EMPLOYMENT REQUIREMENTS
• Skills testing
• Drug screen
• Background check

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