Customer Service Rep
Customer Service Representative
Location Dallas, TX | Onsite
COMPENSATION & SCHEDULE
• $18- 21.00/hr
• Monday–Friday, 8:00 AM – 5:00 PM
• W2, full-time
ROLE IMPACT
This role supports a major client in the electrical wholesale industry by delivering responsive, knowledgeable assistance to customers via phone, email, and chat. The ideal candidate will provide value through technical understanding, logistics coordination, and high-level service, enhancing client satisfaction and operational efficiency.
KEY RESPONSIBILITIES
• Respond to customer inquiries about electrical products via phone, email, and live chat
• Provide technical and logistical support, including order tracking and shipping updates
• Navigate multiple systems to process orders and resolve issues efficiently
• Communicate empathetically with customers, ensuring high satisfaction
• Collaborate with warehouse and sales teams to resolve fulfillment issues
MINIMUM QUALIFICATIONS
• 2+ years in a customer service role (call center or B2B preferred)
• Strong problem-solving, critical thinking, and multitasking skills
• Proficient in basic computer systems and communication platforms
• Experience with shipping, logistics, or LTL coordination preferred
CORE TOOLS & SYSTEMS
• Email, phone, and chat platforms
• Order processing and CRM tools
• Basic shipping/logistics software
PREFERRED SKILLS
• Working knowledge of electrical products
• Technical support experience in wholesale or distribution
• Familiarity with warehouse coordination processes
PRE-EMPLOYMENT REQUIREMENTS
• Skills testing
• Drug screen
• Background check
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
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