Customer Service Representative
We are seeking a dependable, organized Customer Service Representative (CSR) to act as the main liaison for key client accounts. You will oversee daily customer inquiries, logistics processes, and invoicing in a fast-paced supply and distribution environment. Key Responsibilities
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Client Support: Act as the primary contact for assigned clients, proactively managing inquiries and maintaining strong relationships.
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Logistics & Admin: Oversee supply, storage, and distribution workflows. Process invoicing based on rate agreements and maintain organized account files.
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Warehouse Integration: Frequently visit the warehouse floor to coordinate orders and verify operational alignment.
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Off-Hours Responsibilities: Contact clients after hours when urgent operational issues arise.
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Safety & Quality: Follow OSHA standards, wear required PPE, and maintain a clean, organized workstation.
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Experience: Logistics/administrative background or equivalent higher education.
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Tech Skills: Proficient in MS Office & Outlook; quick to learn new inventory/CSR systems.
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Core Skills: Strong English communication, basic math skills, and proven problem-solving ability.
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Schedule & Environment: Exceptional punctuality, willingness to work flexible/overtime hours, and comfort working in varied warehouse weather conditions.
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