Client Service Director

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

• The Client Service Director is accountable for leading a Branch-wide team that delivers high quality and efficient service to both internal and external clients across Texas
• The role has oversight of Branch Level Service Leaders, Performance Management and Development, Reporting, Application Support, and a key member to help the Branch grow.
• This role reports directly into the Area President with additional reporting into the regional and divisional service leadership team.
• The Client Service Director has a responsibility for insuring the Branch is meeting expected business outcomes for client retention, client satisfaction, enhancing Gallagher’s value to our clients and prospects, achieving operating/margin targets and creating a culture of performance and continuous improvement.

Required :

• Bachelor's degree with 12+ years client service and/or claims management.
• 10+ years experience leading a team.
• Appropriate licensing as required.

Preferred :

• Proven ability to lead and achieve desired results from a dispersed workforce.
• Familiar with well-known process improvement/quality methodologies such as LEAN, Six Sigma, High-Performance Work Teams, etc.
• Able to balance the unique needs of our clients while maximizing operational efficiency.
• Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology.
• Prior experience designing and implementing productivity and client service improvements.
• Significant experience leading and managing teams (preferably in a matrix environment) within an operational service delivery or shared services environment.
• Strong communicator at all levels.
• Role model for achieving performance standards and champion of Gallagher's shared values.

Behaviors:

• Growth minded
• Understanding of the relationship between service, sales and operations
• Strong planning and organizational skills with the ability to handle varied tasks/instructions
• Successfully manages competing priorities & independently manages multiple tasks and responsibilities for self and teams.
• Able to be flexible when required, responding to change and learning opportunities.

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.