Coordinator Facilities Operations Center

The Facilities Operations Center Coordinator at MD Anderson's Cancer Center supports the Joint Commission and Emergency & Continuity Planning team by serving as a central point of coordination for facilities operations, emergency response, and institutional communication. The Facilities Operations Center Coordinator plays a key role in supporting compliance with Joint Commission environment of care and emergency management standards while ensuring timely coordination of services that support patient care environments.

The Facilities Operations Center Coordinator works within the Facilities Operations Center, the 24/7 operational hub for facilities across the institution. MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. In this highly visible role, the Facilities Operations Center Coordinator supports emergency coordination, critical system monitoring, and enterprise-wide communication that directly impacts patient safety and continuity of care.

The ideal candidate for the Facilities Operations Center Coordinator thrives in a fast-paced, operations-driven environment and brings experience in operations coordination, dispatch, emergency management, or similar settings. This individual demonstrates strong communication skills, attention to detail, and confidence managing multiple priorities while working collaboratively with technical teams, leadership, and building occupants in both routine and emergency situations.

Salary: Minimum $47,000 - Midpoint $58,500 - Maximum $70,000 annually. The typical work schedule is 1:00 PM - 9:30 PM, with rotating days off every 8 weeks to support 24/7 operations. Flexibility to work weekends and holidays as part of the rotation is required. Work location: Primarily onsite.

Why Us?
The Facilities Operations Center Coordinator plays a mission-critical role at the center of emergency coordination, facilities operations, and real-time communication that directly supports patient care environments. This position offers high visibility, meaningful institutional impact, and the opportunity to develop operational, emergency response, and coordination expertise within a complex healthcare setting while supporting continuity of care and safety across the organization.
• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

KEY RESPONSIBILITIES
Emergency Response & Communication
• Respond to emergency situations and activate emergency plans and activities
• Send messages through institutional emergency communication software
• Update the institutional RING and EPO lines as required
• Monitor area weather conditions and communicate impacts
• Answer emergency elevator phone calls and coordinate response
Facilities Operations Coordination
• Serve as communication triage for Facilities Management groups when needed
• Answer and respond to customers needing assistance with facilities services
• Receive, schedule, and process work orders
• Document customer requests and ensure resolution
• Adjust temperature calls in patient rooms
Monitoring & Systems Oversight
• Monitor and respond to system and equipment outages and alarms
• Notify departments of outages or operational impacts
• Update and maintain the Facilities State of Operations
• Maintain emergency and operational databases
Compliance, Drills & Preparedness
• Support inspections, drills, and emergency preparedness activities
• Assist with review and approval of institutional safety policies
• Develop technical briefings on safety or emergency preparedness as needed

EDUCATION

• Required: High School Diploma or Equivalent
• Preferred: Bachelor's Degree

WORK EXPERIENCE

• Required: Two years of experience in an emergency center, dispatch, facilities, or physical plant call center.
• Preferred Experience: Previous experience in a plant/maintenance environment. Alarm monitoring, utilizing two-way radio or some form of dispatch communication, experience with emergency management. Strong communication skills when interacting with coworkers, patients, technicians, and internal/external customers.

OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits , including medical, dental, paid time off , retirement , tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.

Additional Information

• Requisition ID: 179322
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Day/Evening
• Minimum Salary: US Dollar (USD) 47,000
• Midpoint Salary: US Dollar (USD) 58,500
• Maximum Salary : US Dollar (USD) 70,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Onsite
• Pivotal Position: Yes
• Referral Bonus Available?: No
• Relocation Assistance Available?: No

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