+18 Bilingual FRONT DESK / CUSTOMER SERVICE REPRESENTATIVE

Goldfish Careers
Sugar Land, TX

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals

Requirements:

  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)
  • Age requirement +18

Job Title: Front Desk Customer Service Representative

Reports to: General Manager/Sales & Service Manager

FLSA Status: Non-Exempt

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities:

  1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  2. Processes student registrations using effective sales/customer service techniques.
  3. Schedules and manages birthday/pool parties. Supervises private party staff.
  4. Resolves customer concerns/complaints using a professional approach.
  5. Assists members with purchases of merchandise and vending.
  6. Greets parents and students as they report to the front desk.
  7. Checks in students on the attendance tracking system.
  8. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
  9. Monitors Snack Shack area and provides guidance to Snack Shack staff.
  10. Checks voicemail and email correspondence and responds in a timely manner.
  11. Updates informational displays with accurate and timely promotions and literature.
  12. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
  13. Makes collection calls to resolve open account problems.
  14. Prepares twice daily student lesson schedules for use by instructors and management staff.
  15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
  16. Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience:High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses: CPR, First Aid and AED certification required.

Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All associated locations are independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchisee. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Goldfish Swim School Corporate.

Posted 2026-04-06

Recommended Jobs

Manager, Venue Power & HVAC, FIFA World Cup 2026 - Houston

FIFA
Houston, TX

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by…

View Details
Posted 2026-03-21

Sr. Software Engineer (Full Stack)

Forescout Technologies
Dallas, TX

What We Do   Shape the future of cybersecurity at Forescout. Every day cyberattacks threaten to disrupt hospitals, power grids, financial systems, and the infrastructure we all depend on. At Fore…

View Details
Posted 2026-02-10

Auto Parts Delivery Driver

Axiom Professional Solutions
Frisco, TX

Currently looking for Delivery Drivers with their own pickup truck or cargo van in the Irving, Carrolton, Grand Prairie, and Grapevine markets Paid Weekly!!! Apply by going to link below - Veh…

View Details
Posted 2026-01-09

NP/PA - Family Medicine

CHRISTUS Health
Hawkins, TX

Description Family Medicine NP/PA – CHRISTUS Health, Hawkins, TX CHRISTUS Health is seeking an experienced NP or PA to join our well-established outpatient family medicine clinic in Hawkins, TX…

View Details
Posted 2026-03-30

Nanny

GreatAuPair LLC
Addison, TX

Organizing daily activities and educational projects Cleaning the children's living spaces and completing basic household chores Preparing nutritious meals for the children. Transporting children to a…

View Details
Posted 2025-11-09

Travel Certified Hand Therapist / Hand Specialist (OT)

Blue United Sourcing
Dallas, TX

Travel Certified Hand Therapist / Hand Specialist (OT) – Skilled Nursing Facility 📍 Salinas, CA 🕒 13-Week Assignment | 36 Hours per Week 💲 $54–$60 per hour 🚀 Start Date: ASAP We are se…

View Details
Posted 2026-01-15

Construction Superintendent - Construction - Base Salary to 220k/year - Dallas, TX

AllSearch Professional Staffing
Dallas, TX

Construction Superintendent - Construction - Base Salary to 220k/year - Dallas, TX Our client has been in business for over 50 years and is proud to be an industry leader in general construction a…

View Details
Posted 2026-03-12

Neonatology Nurse Practitioner NICU

Baylor Scott & White Health
College Station, TX

POSITION HIGHLIGHTS Patient Volume: ~ Average daily census of 6-9 patients , allowing for high-quality, focused neonatal care. Care Model & Team Structure: Work in a collaborativ…

View Details
Posted 2026-04-03

Project Manager, Project Business

Plano, TX

Driving Complex Projects to Success. Execution That Impacts. As a Project Manager – Project Business, you will be responsible for managing the execution of large and complex customer orders within…

View Details
Posted 2026-04-06

Treasury Corporate Sales Executive Senior (Non Banking)

FIS Global
San Antonio, TX

: Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 10 - 15% We are FIS. Our tech…

View Details
Posted 2026-04-06