Customer Success Associate

AO Globe Life is hiring motivated professionals to join our mission-driven, fully remote team. This opportunity is ideal for recent or soon-to-be graduates in business, marketing, communications—or for individuals who thrive in a people-centered, service-first environment.

With comprehensive training, inbound client interest, and structured mentorship, you’ll have the support needed to build a purpose-driven career with long-term growth potential—all from home.

Key Responsibilities

• Conduct virtual consultations with clients via Zoom

• Guide individuals and families through personalized supplemental benefit options

• Support clients throughout the enrollment process with professionalism and clarity

• Maintain accurate digital documentation and follow-up communication

• Deliver high-quality, client-first service

• Participate in ongoing mentorship, development sessions, and team trainings

• Build lasting client relationships that support long-term success

Qualifications

• Strong communication and interpersonal skills

• Organized, self-motivated, and comfortable working independently

• Confident on video and familiar with digital tools

• Passionate about helping others and contributing to a mission-driven organization

• Customer service or consultative experience preferred, not required

• Authorized to work in the United States

• Reliable internet connection and Windows-based laptop or PC with webcam

What We Offer

• Fully remote role with flexible scheduling

• Weekly performance-based pay

• Inbound client interest — no cold outreach

• Renewal-based income growth opportunities

• Monthly and quarterly performance bonuses

• Equity opportunity for qualifying team members

• Full training and licensing support

• Clear advancement pathways into leadership roles

• Collaborative, people-first team culture

About AO Globe Life

For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families nationwide, proudly serving union members, credit union members, and veterans. As a remote-first organization, we are committed to empowering our team members to succeed with flexibility, integrity, and long-term opportunity.

If you’re ready to build a career that combines purpose, flexibility, and growth, apply today.