Market Manager (Wireless Retail)

Position Summary:

The Prepaid Wireless Retail Market Manager is responsible for driving sales performance, operational excellence, and team development across multiple retail locations within an assigned market. This role is highly sales-driven and team-oriented, focused on exceeding revenue targets, developing high-performing sales teams, and delivering exceptional customer experiences. The Market Manager leads by example, sets clear expectations, and ensures consistent execution of company standards across all stores.

Key Responsibilities:

Sales & Performance Management:

• Drive sales growth and exceed monthly, quarterly, and annual revenue targets across all assigned locations.
• Analyze KPIs including activations, upgrades, accessories, add-ons, attachments, and conversion rates.
• Develop and execute action plans to improve underperforming stores.
• Maintain strong focus on prepaid activations, retention, and upsell opportunities.
• Coach store teams on effective selling techniques, objection handling, and closing strategies.
• Lead from the front by modeling strong sales behaviors on the floor.

Team Leadership & Development:

• Recruit, train, and develop Store Managers and Sales Associates.
• Conduct regular store visits to provide hands-on coaching and performance feedback.
• Foster a competitive, motivating, and team-oriented culture.
• Hold team members accountable to sales goals and operational standards.
• Conduct performance reviews and implement improvement plans when needed.

Operations & Compliance:

• Ensure operational consistency across all locations.
• Maintain compliance with company policies, carrier requirements, and prepaid activation guidelines.
• Monitor inventory levels, shrink, merchandising standards, and store presentation.
• Ensure accurate reporting of sales, payroll, and scheduling.

Customer Experience:

• Ensure each store delivers an exceptional, consistent customer experience.
• Resolve escalated customer concerns in a timely and professional manner.
• Promote a culture of customer-first service.

Qualifications:

• 3+ years of retail management experience (wireless industry preferred).
• Experience managing multiple retail locations strongly preferred.
• Proven track record of exceeding sales targets.
• Strong leadership, coaching, and team-building skills.
• Data-driven with the ability to analyze performance metrics.
• Ability to travel between store locations regularly.
• Flexible schedule including evenings and weekends.
• Bilingual (Spanish\English)

Key Competencies:

• Results-driven and competitive mindset
• Strong communication and interpersonal skills
• High accountability and ownership mentality
• Ability to motivate and inspire teams
• Strategic thinker with strong execution skills

Physical Requirements:

• Ability to stand for extended periods.
• Ability to travel between locations frequently.
• Ability to lift up to 25 lbs (inventory shipments).