Loss Mitigation Agent
Loss Mitigation Specialist
Location Bedford, TX | Onsite
Compensation & Schedule
• $20.00/hr
• Monday to Friday, 8:00 AM – 5:00 PM
• Temp-to-Hire (W2)
ROLE IMPACT: This position plays a key role in minimizing financial losses and maximizing recovery by managing the end-to-end repossession and recovery process. Your efforts will directly influence borrower retention and asset recovery outcomes by maintaining compliance, vendor accountability, and performance tracking.
KEY RESPONSIBILITIES
• Coordinate vehicle repossessions, asset tracking, and auction scheduling
• Establish and manage borrower payment plans via ACH
• Resolve escalated customer issues to improve satisfaction and retention
• Audit recovery performance and enforce vendor service levels
• Process and notarize required recovery and legal documents
MINIMUM QUALIFICATIONS
• 1+ year of experience in loss mitigation, repossession, or auto finance
• Strong verbal communication and negotiation skills
• Texas Notary Commission or eligibility to obtain upon hire
• Proven ability to work independently in high-volume environments
CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Recovery/Collections platforms (e.g., iRepo, RecoveryConnect)
• ACH processing systems
• CRM systems
PREFERRED SKILLS
• Experience with asset recovery analytics or reporting tools
• Bilingual (English/Spanish) communication skills
• Background in financial compliance or loan servicing
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