Customer Service Representative

Job Description

Job Description

Schiit Audio is seeking a Customer Service Representative to join our team. All of our customer service is email-based. We need a person who can quickly and politely respond to customer inquiries and concerns in a professional manner and then do whatever needs to be done to help that customer whether than means changing their order and billing them for the difference, contacting FedEx to resolve a shipping delay, or coordinating a product exchange because the customer is having a problem with a newly delivered product.

Job summary

The Customer Service Representative will process customer orders. They will assist customers who have inquiries about and/or problems with their orders. Schiit Audio is an audio manufacturer that sells over the internet and only provides support via email. The Customer Service Representative will respond to customer emails and coordinate with personnel at Schiit or at our shipping partners to resolve customer concerns in a quick and polite manner.

Summary of essential job functions

• Respond to emailed customer inquires and concerns about order status, problems with orders, and shipping delays.
• Troubleshoot and resolve order issues and customer concerns.
• Coordinate with customer service and shipping department staff to help fulfill customer orders.
• Generate shipping labels and other documents using web-based and app-based shipping software.
• Work with outside shipping partners to resolve problems with lost, delayed, or misdirected packages.
• Process customer orders
• Generate invoices for customer orders, monitor for payment, and release order to shipping once payment has been received.

Minimum requirements

• High School Diploma Required
• Ability to consistently speak, read, and write in English at a professional level
• Proficient in the use of Microsoft Windows 11, Outlook, Excel, and Word
• Previous experience with small parcel shipping software, like ShipStation is desirable.
• Highly detail oriented with the ability to recall complex information regarding packaging, product inventory, weights, sizes, and shipping rules and regulations for domestic and international shipping.
• Ability to understand and follow both verbal and written direction

Abilities required

• Ability to stand unassisted for up to four hours at a time
• Ability to sit unassisted for up to four hours at a time
• Ability to stand, sit, squat, and kneel while leaving arms free to lift or manipulate boxes or product
• Ability to lift and carry boxes or product that weighs up to thirty pounds and place boxes or product on shelving from ankle to shoulder height
• Ability to use hands and arms to pack products that weigh between 1 and 30 pounds
• Ability to understand and follow written and verbal instructions
• Ability to use a keyboard, mouse, and monitor for up to four hours at a time

Benefits

• $20 - $23 per hour starting wage
• Bonuses awarded based on productivity and profitability
• Up to 10 days of paid time off annually with an additional 5 days after 2 years
• Up to 10 paid holidays
• Individual Medical, Dental, Vision, Life Insurance with the option to add family coverage for an additional cost.
• Employee funded 401K program

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Company Description

Schiit Audio is a 15-year old high-end audio equipment company that designs, builds, and ships audio equipment directly to customers. Schiit Audio started in a garage in Santa Clarita, California in 2010 and has experienced tremendous growth in the last 14 years. Schiit operates out of two production and distribution facilities, one in San Antonio, Texas and the other in Corpus Christi, Texas. At our facilities employees assemble, test, package, and ship audio electronics to customers all over the world. Schiit Audio sells primarily through our website. We also sell on Amazon.com and through a hub of distributors in Europe, Asia, and Australia. Our website can be found at schiit.com.

The text below is a description of our company from our website.

Schiit got started in 2010 when two audio industry veterans decided it was time to shake things up a bit. The two audiophiles are Jason Stoddard, formerly of Sumo, and Mike Moffat, formerly of Theta. Together, they have designed dozens of audio and A/V products, from the Andromeda III to the Cobalt 307 to the DS Pre and Angstrom 200.

So, yeah: fully balanced differential power amplifiers, fully discrete I/V conversion stages, audiophile D/A converters, relay-switched stepped attenuator volume controls in preamps. the first DTS home theater surround processor on the market . . . we’ve done a ton of stuff.

So What Now, and Why So Much Headphone Stuff?
In the old days, audiophiles went up the food chain from the table radio to the console stereo to separate speakers the size of refrigerators and monoblocks that would cook a cat. Today, nobody starts with a table radio. Everyone—and we mean everyone—starts with headphones.

So, yeah. We do a lot of personal audio. But that doesn't mean we don't have products that are totally comfortable in a speaker-based system, from industry-leading preamps and amps, to literally every DAC we make. Whether you're looking at personal audio or at a speaker-based system, we have fun, affordable products that'll put a smile on your face.

So What Makes Your Products Special?
Mike Moffat separately aligns each molecule of every JFET, using a special Absolute Zero containment suit...er, well, no. What makes them special are three things:

True MultibitTM DACs and Unique Digital Filter
Today, virtually every DAC uses a reduced-bit technology known as "delta sigma." Multibit DACs have largely gone by the wayside, thanks to less-expensive delta-sigma technology. The few multibit DACs that exist either use NOS (new old stock) D/A chips, one of two or three still-extant multibit chips, or build their own R2R ladders at high cost. We've always believed that multibit DACs provide the best sonic performance, especially when coupled with Schiit's unique, DSP-based closed-form digital filter. This is why we've brought them together in our unique True Multibit topology, using current-production, medical/military grade D/A converters.

Innovative Analog Approaches
On the analog side, we've also taken innovative approaches, each uniquely designed for the task at hand. Even our least expensive headphone amplifier is essentially a miniature, fully discrete, DC coupled, current-feedback power amplifier. We've introduced the ContinuityTM output stage to address the transconductance droop that is inherent in Class AB amplifier designs, developed unique balanced topologies like NexusTM in Ragnarok 2, and created a seamless blend of tube and solid state with CoherenceTM in Lyr 3.

Designed for the Real World
The real world is a complex place, which is why all of our products are overbuilt. Pick up any of our products, and marvel at their weight, heft, and solidity. Even our smallest products are made of aluminum and steel. The larger products use high-quality C-core transformers, extensive power supply filtering, and precision low-noise regulation.

All of our products are developed with the latest APx555 audio analyzer, as well as a full half-dozen Avermetrics analyzers for in-line testing. We we burn-in every product from Asgard on up for a minimum of 1 day to help catch any early failures. (Ragnarok and Yggdrasil get 4 days each). We also keep very close tabs on any service and support needs, so you can rest assured of years of great sound.

And—it bears mentioning—we believe that close-coupled, local control of all of the aspects of production delivers better products. That's why we design and produce our stuff here in the USA, with the vast majority of parts cost going to US-based companies manufacturing in the US. We need all of that clarification in there because some people have played games with what "Assembled in USA" means. When we say it, it means that our chassis guys are right around the corner in Valencia, our transformers are made here in California, our boards are assembled in California, Nevada, or Utah, and we design, assemble, and test everything in Valencia, California or Corpus Christi, Texas.

Company Description

Schiit Audio is a 15-year old high-end audio equipment company that designs, builds, and ships audio equipment directly to customers. Schiit Audio started in a garage in Santa Clarita, California in 2010 and has experienced tremendous growth in the last 14 years. Schiit operates out of two production and distribution facilities, one in San Antonio, Texas and the other in Corpus Christi, Texas. At our facilities employees assemble, test, package, and ship audio electronics to customers all over the world. Schiit Audio sells primarily through our website. We also sell on Amazon.com and through a hub of distributors in Europe, Asia, and Australia. Our website can be found at schiit.com.\r\n\r\nThe text below is a description of our company from our website.\r\n\r\nSchiit got started in 2010 when two audio industry veterans decided it was time to shake things up a bit. The two audiophiles are Jason Stoddard, formerly of Sumo, and Mike Moffat, formerly of Theta. Together, they have designed dozens of audio and A/V products, from the Andromeda III to the Cobalt 307 to the DS Pre and Angstrom 200.\r\n\r\nSo, yeah: fully balanced differential power amplifiers, fully discrete I/V conversion stages, audiophile D/A converters, relay-switched stepped attenuator volume controls in preamps. the first DTS home theater surround processor on the market . . . we’ve done a ton of stuff.\r\n\r\nSo What Now, and Why So Much Headphone Stuff?\r\nIn the old days, audiophiles went up the food chain from the table radio to the console stereo to separate speakers the size of refrigerators and monoblocks that would cook a cat. Today, nobody starts with a table radio. Everyone—and we mean everyone—starts with headphones.\r\n\r\nSo, yeah. We do a lot of personal audio. But that doesn't mean we don't have products that are totally comfortable in a speaker-based system, from industry-leading preamps and amps, to literally every DAC we make. Whether you're looking at personal audio or at a speaker-based system, we have fun, affordable products that'll put a smile on your face.\r\n\r\nSo What Makes Your Products Special?\r\nMike Moffat separately aligns each molecule of every JFET, using a special Absolute Zero containment suit...er, well, no. What makes them special are three things:\r\n\r\nTrue MultibitTM DACs and Unique Digital Filter \r\nToday, virtually every DAC uses a reduced-bit technology known as "delta sigma." Multibit DACs have largely gone by the wayside, thanks to less-expensive delta-sigma technology. The few multibit DACs that exist either use NOS (new old stock) D/A chips, one of two or three still-extant multibit chips, or build their own R2R ladders at high cost. We've always believed that multibit DACs provide the best sonic performance, especially when coupled with Schiit's unique, DSP-based closed-form digital filter. This is why we've brought them together in our unique True Multibit topology, using current-production, medical/military grade D/A converters.\r\n\r\nInnovative Analog Approaches\r\nOn the analog side, we've also taken innovative approaches, each uniquely designed for the task at hand. Even our least expensive headphone amplifier is essentially a miniature, fully discrete, DC coupled, current-feedback power amplifier. We've introduced the ContinuityTM output stage to address the transconductance droop that is inherent in Class AB amplifier designs, developed unique balanced topologies like NexusTM in Ragnarok 2, and created a seamless blend of tube and solid state with CoherenceTM in Lyr 3. \r\n\r\nDesigned for the Real World\r\nThe real world is a complex place, which is why all of our products are overbuilt. Pick up any of our products, and marvel at their weight, heft, and solidity. Even our smallest products are made of aluminum and steel. The larger products use high-quality C-core transformers, extensive power supply filtering, and precision low-noise regulation.\r\n\r\nAll of our products are developed with the latest APx555 audio analyzer, as well as a full half-dozen Avermetrics analyzers for in-line testing. We we burn-in every product from Asgard on up for a minimum of 1 day to help catch any early failures. (Ragnarok and Yggdrasil get 4 days each). We also keep very close tabs on any service and support needs, so you can rest assured of years of great sound.\r\n\r\nAnd—it bears mentioning—we believe that close-coupled, local control of all of the aspects of production delivers better products. That's why we design and produce our stuff here in the USA, with the vast majority of parts cost going to US-based companies manufacturing in the US. We need all of that clarification in there because some people have played games with what "Assembled in USA" means. When we say it, it means that our chassis guys are right around the corner in Valencia, our transformers are made here in California, our boards are assembled in California, Nevada, or Utah, and we design, assemble, and test everything in Valencia, California or Corpus Christi, Texas.