Center Operations & Growth Manager

Center Operations & Growth Manager – Class 101 [Texas]

Location: Irving, TX

Employment Type: Part-Time (average of 20 hours/week), with potential for full-time consideration after ~12 months based on mutual fit and business needs

Reports to: Franchise Owner

About Class 101

Class 101 helps students and families navigate the college planning process with confidence. From test prep and college lists to scholarships and admissions, we equip families with a clear roadmap for success. Our centers provide personalized support, expert guidance, and a welcoming environment that empowers students to reach their goals.

We are seeking a Center Operations & Growth Manager to support the performance and growth of our Irving location. This is a part-time leadership role ideal for someone who enjoys working with families, building community relationships, and overseeing operations in a mission-driven environment.

Role Overview

The Center Operations & Growth Manager supports the day-to-day operations, enrollment growth, and client experience of the Irving center. This role partners closely with the franchise owner to execute local growth initiatives, support advisors, manage events and partnerships, and ensure families receive an exceptional experience aligned with the Class 101 brand.

This role does not carry a personal student caseload, but does require comfort engaging with parents and stepping in as needed to support the advising team. This position averages approximately 20 hours per week, with some flexibility based on events and enrollment cycles.

Key Responsibilities

Growth & Enrollment

• Support and execute a rolling 90-day growth and enrollment plan

• Generate qualified leads through partnerships, events, referrals, and local outreach

• Conduct family consultations and convert prospective families into enrolled clients

• Track enrollment activity and key metrics in the CRM

• Collaborate with the owner on pricing discussions, payment plans, and collections support

Marketing & Events

• Plan and support monthly events such as workshops, FAFSA nights, bootcamps, and webinars

• Coordinate digital event logistics including RSVPs, reminders, and follow-ups

• Build relationships with schools, community organizations, and nonprofits to expand local visibility

• Support newsletters and local marketing efforts highlighting upcoming events and family success stories

Client Experience & Operations

• Oversee enrollment, payment, and scheduling processes for new families

• Maintain accurate records and timely parent communication within Class 101 systems

• Monitor client satisfaction and proactively address concerns

• Help maintain a professional, organized, and student-centered environment

Team Support & Leadership

• Support and coach advisors and coordinators on enrollment conversations and client care

• Facilitate regular team check-ins and contribute to a collaborative, accountable team culture

• Assist with onboarding and training of new team members as needed

Reporting & Metrics

• Maintain simple weekly tracking of leads, consultations, enrollments, and events

• Provide monthly performance summaries with observations and improvement ideas

Performance Targets (Aligned to ~20 Hours/Week)

• Lead generation: ~30–40 qualified leads per month

• Consultations: ~20–25 per month with strong show rates

• Close rate: Target 30–35%+

• Events: Approximately 2 community events + 1 workshop or webinar monthly

• Client satisfaction: 90%+ positive feedback

• Data updates completed within 48 hours of meetings

Qualifications

• Experience in education services, college access, youth programs, nonprofit programs, or enrollment-focused roles

• Comfort communicating with parents and families in a consultative setting

• Strong organizational and event coordination skills

• Ability to lead and support a small team in a collaborative environment

• Familiarity with CRM systems and basic reporting tools

• Passion for helping students and families succeed

Why Join Class 101?

• Be part of a mission-driven organization helping students achieve college and career success

• Lead meaningful work that directly impacts families and student outcomes in your community

• Supportive franchise network with national tools, training, and resources

• Part-time leadership role with an average of 20 hours per week and schedule flexibility

• Hourly compensation with performance-based incentives

• Clear growth pathway for those interested in expanded responsibility and full-time leadership over time

To Apply:

If you’re excited to support Irving families and lead operations in a growing college planning center, we’d love to hear from you.