Customer Experience Coordinator
- Serve as an on-site brand ambassador, supporting daily engagement with corporate customers, residents, and visitors.
- Maintain a proactive presence across the development—checking in with customers and identifying opportunities to elevate the customer experience.
- Act as a first point of contact for day-to-day experience-related questions and route issues to the appropriate team members.
- Collaborate with the Communications team to ensure consistent, aligned customer messaging and support.
- Support and attend AllianceTexas events, activations, and community engagement initiatives alongside the Marketing team.
- Assist in planning and executing external programs that actively engage corporate customers and create a value add, such as executive luncheons, tailored networking events, engagement programs, large-scale community events, and other special events for AllianceTexas corporate customers
- Uphold brand standards across public spaces, signage, and customer-facing interactions.
- Capture photos, tenant highlights, and general content for marketing, newsletters, and social media.
- Serve as a professional representative of the company in external meetings, community engagements, and on-site events.
- Support customer experience initiatives by collecting observations and feedback, tracking satisfaction metrics, and contributing to improvement recommendations.
- Provide a welcoming, service-oriented presence at key events and during high-traffic periods, with occasional evening or weekend support as required.
- Prepare concise weekly/monthly summaries of customer interactions, trends, and event results for the Communications and Marketing departments.
- Manage and update corporate customer contact records and engagement notes within the company’s CRM to ensure accurate, current data.
- Share updates, event information, and key announcements with stakeholders in a polished, brand-aligned manner.
- Participate in cross-functional meetings to share on-the-ground insights that support operational and marketing decisions.
- Strong interpersonal and hospitality skills; comfortable engaging with a wide range of individuals.
- Excellent verbal and written communication skills; professional, energetic, and approachable demeanor.
- Ability to work a flexible schedule, including occasional evenings or weekends, to support events, activations, or peak customer engagement periods.
- Adaptability in a fast-paced environment with frequent in-person interactions.
- Experience supporting marketing, events, or brand activations.
- Highly organized, detail-oriented, and able to manage multiple priorities.
- Comfortable spending significant portions of the work week in the field, actively engaging with customers and the community
- Proficiency in Microsoft Office Suite
- Familiarity with CRM (i.e., Salesforce) or tenant-engagement platforms is a plus.
- Bachelor’s degree in Communications, Marketing, Hospitality, Business, or a related field preferred.
- 1–3 years of experience in customer experience, hospitality, property services, community management, or a client-facing marketing/events role.
- Experience in mixed-use developments, multifamily, retail, office, or lifestyle-focused environments strongly preferred.
- Demonstrated success supporting customer-facing programs, events, or engagement initiatives.
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