Bilingual Front Office Lead

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Southwest - 6441 High Star Dr. Houston, TX 77074

Bilingual Front Office Lead - Job Overview

Schedule: Rotating 12 Hours Schedule

At Legacy Community Health, we believe that the first impression is everything, and as a Front Office Team Lead, you'll be at the heart of creating a welcoming environment for our patients. Your role is pivotal in ensuring that every patient feels valued and cared for from their very first interaction with us.

• Role Highlights: Be the friendly face and voice that patients encounter, setting the tone for their healthcare experience.
• Work Environment Benefits: Enjoy a collaborative and supportive team atmosphere where your contributions are appreciated.
• Impact and Growth Opportunities: Play a key role in shaping patient-provider relationships and contributing to our mission of accessible, high-quality healthcare.
• Team Collaboration Aspects: Work closely with a dedicated team to ensure seamless patient flow and satisfaction.
• Mission-Driven Elements: Be part of a team that is passionate about making a meaningful difference in our community.

Key Responsibilities

• Answer incoming calls and route them appropriately to ensure effective communication.
• Perform client intake and notify appropriate staff of client arrivals.
• Enter patient information accurately into databases.
• Follow established appointment and cash handling procedures.
• Complete opening and closing procedures, including daily deposit preparation.
• Maintain a clean and orderly clinic lobby.
• Participate in the Performance Improvement Program to enhance patient experience.
• Assist in training and development of staff for optimal patient care.
• Monitor patient flow and communicate with management for staffing adjustments.
• Handle escalated customer service issues to minimize disruptions.
• Support special projects and initiatives as needed.
• Evaluate staff performance and provide constructive feedback.
• Facilitate communication between patients and providers regarding delays or issues.
• Review provider schedules for errors or discrepancies.
• Monitor office supply levels and coordinate orders as necessary.
• Promote effective working relationships and teamwork.
• Ensure a safe environment by adhering to safety protocols and procedures.

Minimum Qualifications

• High school graduate or equivalent required.
• Bilingual skills preferred for enhanced patient communication.
• Professional and articulate phone communication skills.
• Ability to multitask and manage multiple calls or patients efficiently.
• Proficient in data entry with attention to detail.
• Computer literacy and experience with multi-line phone systems.
• Basic math and filing skills are beneficial.
• Strong decision-making skills with the ability to manage deadlines.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.