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HR Employee Services Associate

iHeartMedia, Inc.
San Antonio, TX
HR Employee Services Associate Location San Antonio, TX : iHeartMedia The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month - a monthly audience that's twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:
  • More #1 rated markets than the next two largest radio companies combined;
  • We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
  • iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
  • We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
  • iHeartRadio is the #1 streaming radio digital service in America;
  • Our social media footprint is 7 times larger than the next largest audio service; and
  • We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.
    • Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone. Only one company in America has the #1 position in everything audio: iHeartMedia! If you're excited about this role but don't feel your experience aligns perfectly with the , we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do! What We Need: iHeartMedia is looking for an Employee Services Specialist to join our HR Employee Services Team. The Specialist contributes to basic core HR functions and supports various aspects of HR Operations, including recruiting and hiring processes, employee data hygiene through system audits, Tier 2 level support to managers and employees alike in resolving system related inquiries, and ensuring federal, state and local compliance requirements are implemented and enforced. What You'll Do:
    • Handles sensitive and confidential employee issues.
    • Acts as a resource for incoming calls and emails from management or employees and efficiently resolves issues utilizing our case management system.
    • Reviews and analyzes audit reports to ensure employee data is accurately maintained in HRIS
    • Educates end-users on HRIS self-service capabilities.
    • Maintains basic knowledge and understanding of statutory and regulatory requirements affecting HR practices; stays current on federal and state employment law
    • Ensures pre-hire and new hire onboarding activities are completed, including I-9 and E-Verify processing.
    • Supports unemployment claims using a third-party systematic process.
    • Receives and maintains employee personnel records, ensuring accuracy and completeness of workforce data.
    • Demonstrates courteous, friendly, and efficient service to team members and internal clients.
    • Seeks opportunities to automate and continuously improve business processes.
    • Monitors transactional business process workflow and approvals progression
    • Provide support, training, and direction to system users.
    • Partner with HRIS to identify and resolve any technical issues impacting recruiting processes or data management.
    What You'll Need:
    • Self-motivated, including strong organizational and time management skills, with the ability to meet deadlines and manage changing requirements
    • Acts with sense of urgency and drives issues through completion with a positive attitude
    • Excellent oral and written communication and presentation skills
    • Critical thinking skills and an innovative, problem-solving mind-set
    • Excellent interpersonal and collaboration skills
    • Articulate and able to effectively communicate through emails, internal messaging, and by phone with all levels of management and employees alike
    • Proficient with core Microsoft Office Products (Word, Excel, Power Point)
    • Experience with Applicant Tracking Systems, FCC, OFCCP Compliance, and reporting a plus
    Qualifications:
    • BS / BA Degree preferred
    • 2 years of previous HR experience or equivalent of combined education and experience
    • Workday HCM experience preferred
    What You'll Bring:
    • Respect for others and a strong belief that others should do this in return
    • Ability to work within prescribed guidelines without needing close supervision
    • Problem solving skills within established procedures
    • Understanding of when to seek guidance for unforeseen problems
    • Close attention to detail
    • Strong written and verbal communication skills
    • Ability to act in a professional manner and collaborate with colleagues of different levels
    Location: San Antonio, TX: 20880 Stone Oak Parkway, 78258 Position Type: Regular Time Type: Full time Pay Type: Hourly Benefits: iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
    • Employer sponsored medical, dental and vision with a variety of coverage options
    • Company provided and supplemental life insurance
    • Paid vacation and sick time
    • Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
    • A Spirit day to encourage and allow our employees to more easily volunteer in their community
    • A 401K plan
    • Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
    • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
    The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Non-Compete will be required for certain positions and as allowed by law. Our organization participates in E-Verify. Click here to learn about E-Verify.
Posted 2026-01-12

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