Personal Lines Manager
- Manages and evaluates the performance of client services staff directly reporting to this position, including completing performance reviews, implementing training and development plans, performing disciplinary action, recognizing and rewarding colleagues, and making compensation decisions.
- Maintains employee work schedules including assignments, training, vacations and overtime scheduling.
- Monitors and enhances the quality and effectiveness of customer service efforts.
- Fosters a spirit of teamwork and unity among department members that allows for diversity as well as cohesiveness, supportiveness and working effectively together enabling each employee and the department to succeed.
- Consciously creates a workplace culture that emphasizes the organization's identified mission, vision, guiding principles and values.
- Monitors individual development and progress, delivering performance reviews and providing additional coaching and guidance as required to ensure timely achievement of business objectives.
- Maintains current knowledge of industry trends, new product information, legislation, coverages and technology.
- Regular and reliable attendance required.
- Some travel may be required.
- Additional responsibilities and projects as assigned.
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