Scheduling Coordinator

Company Overview

Comfort Keepers has been a leader in providing uplifting in-home care for seniors and adults needing assistance for over 25 years. Our mission is to elevate the human spirit through personalized companion and personal care services, allowing our clients to maintain their independence and achieve the highest quality of life.

Summary

We are seeking a Scheduling Coordinator to join our dedicated team at Comfort Keepers. This role is essential in ensuring that our caregivers are effectively scheduled to meet the needs of our clients. Located in the United States, this position plays a vital part in supporting our mission of providing exceptional care while maintaining a flexible work environment for our caregivers.

Responsibilities

• Coordinate care with the Client Care Coordinator, family members, and other care providers.
• Responsible for updating the physical schedule within the scheduling software and communicating the shift expectations to the assigned team.
• Identifies and makes recommendations regarding any safety concerns of the caregiver or clients.
• Maintain accurate records of caregiver availability and client requests.
• Assist in developing care plans that align with client requirements and caregiver skills.
• Reviews daily care logs to ensure quality care is delivered.
• Answers potential client inquiries whether made via phone or web and schedules in home visits.
• Support administrative tasks related to scheduling and billing as needed.
• Foster positive relationships with caregivers to enhance team morale and efficiency.
• May be required to participate in on-call depending on the needs of the business.
• Determines client recovery activities for deactivations, hospitalizations, hours reductions and or canceled hours. Responsible for ensuring that clients value our services as outstanding.

Requirements

• High School Diploma or GED required
• Minimum 2 years related experience in scheduling or office management preferred.
• Strong computer literacy, including proficiency in Microsoft Office.
• Must be able to work under time pressures and manage multiple demands simultaneously.
• Organizational skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Must posses customer service & problem solving skills.
• Familiarity with administrative support processes is a plus.
• Ability to work in the field, operate a motor vehicle, have a current valid driver's license and be insurable.

If you are passionate about making a difference in the lives of others and thrive in a supportive environment, we invite you to apply today to join the Comfort Keepers family!