Live Chat Representative

Careerscape is recruiting on behalf of our client for an entry-level Live Chat Representative to join their growing remote customer support team. This is a great opportunity for someone who loves helping people, types quickly and accurately, and wants to build a career in customer service without ever having to pick up a phone.

Day to day, you will spend your shift juggling multiple live chat conversations at once, answering questions, troubleshooting simple issues, and guiding customers toward solutions with a friendly, upbeat tone. People who thrive in this role are calm under pressure, comfortable multitasking across several chat windows, and genuinely enjoy problem solving in a fast-paced, text-based environment.

Responsibilities

• Respond promptly to inbound customer chats through the company's live chat platform
• Manage multiple concurrent chat conversations while maintaining accuracy and tone
• Answer questions about products, services, orders, and account details
• Troubleshoot basic issues and escalate complex cases to the appropriate team
• Document each interaction accurately in the CRM or ticketing system
• Follow scripts and brand guidelines while personalizing responses to each customer
• Meet daily and weekly targets for response time, resolution rate, and chat quality
• Identify recurring customer issues and flag trends to the support supervisor
• Stay current on product updates, promotions, and policy changes
• Collaborate with teammates during peak volume to keep queue wait times low

Requirements

• High school diploma or equivalent required
• No prior experience required, though customer service experience is a plus
• Excellent written communication skills with strong grammar and spelling
• Ability to type at least 40 words per minute accurately
• Comfortable navigating multiple software systems and browser tabs at once
• Reliable high-speed internet connection and a quiet home workspace
• Availability to work scheduled shifts, including some evenings or weekends
• Strong problem-solving skills and a patient, positive attitude
• Basic computer proficiency including chat, email, and CRM tools

Benefits

• Medical, dental, and vision insurance
• 401k plan with company match
• Paid time off and paid holidays
• Fully remote position with flexible scheduling options
• Company-provided equipment for eligible employees
• Paid training and onboarding program
• Opportunities for advancement into senior support or team lead roles
• Employee assistance program
• Monthly work-from-home stipend
• Casual, supportive team culture with regular virtual team events

Job Type: Full-Time | Work Type: Remote | Industry: Customer Service | Experience: Entry