Bistro Lead

Additional Information: This hotel is owned and operated by an independent franchisee, Providence Hospitality Partners. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Courtyard by Marriott Lackland is proudly managed by Providence Hospitality Partners, a hotel management company headquartered in Denver, Colorado and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We value teamwork, integrity, service, accountability, and professional growth while creating exceptional experiences for our guests and associates. Courtyard by Marriott Lackland in San Antonio is seeking a strong, experienced Bistro Lead / Guest Service Expert to join our team. This position is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys leading a small team, and is passionate about delivering exceptional guest experiences.

The successful candidate must have prior Marriott hotel experience, working knowledge of Micros Symphony POS, and the ability to work either AM or PM shifts, including weekends and holidays as business demands require.

This role is responsible for overseeing daily Bistro operations, ensuring service excellence, supporting team development, and creating memorable experiences for our guests through food and beverage service.

What You'll Do

Our jobs aren't just about putting food on the table. We create memorable experiences that keep guests coming back.

As a Bistro Lead / Guest Service Expert, you will:

• Lead and motivate a small Bistro team to deliver exceptional guest service

• Support daily Bistro operations during AM breakfast and PM bar service

• Train, coach, and mentor team members to maintain Marriott brand standards

• Ensure all guests receive friendly, professional, and efficient service

• Take food and beverage orders accurately and courteously

• Operate Micros Symphony POS system efficiently

• Prepare and serve beverages in accordance with recipes and state liquor regulations

• Verify legal drinking age and maintain compliance with TABC requirements

• Handle cash, credit card transactions, and daily sales accountability

• Prepare bar mixes, garnishes, and stock all beverage and food service areas

• Maintain cleanliness, sanitation, and food safety standards at all times

• Assist with inventory management and shift-to-shift accountability

• Resolve guest concerns professionally and escalate issues when appropriate

• Work collaboratively with Front Desk, Housekeeping, and Management teams

• Complete all required reports, documentation, and operational checklists.

Job Qualifications:

• Previous Marriott hotel experience

• Experience using Micros Symphony POS system

• Previous food & beverage, restaurant, bar, or hotel Bistro experience

• TABC Certification (or ability to obtain immediately upon hire)

• Strong leadership skills with experience supervising or leading a team

• Excellent guest service and communication skills

• Ability to work AM or PM shifts, weekends, holidays, and flexible schedules

• Ability to multitask and perform well in a fast-paced environment

• Bilingual (English/Spanish)

• Previous Courtyard Bistro experience

• Inventory management experience

• Hospitality leadership experience

• Thorough knowledge of food and beverage service standards

• Strong understanding of wines, beers, cocktails, and responsible alcohol service

• Excellent organizational and time-management skills

• Professional appearance and demeanor

• Ability to make sound decisions and resolve guest concerns independently

• Positive attitude with a strong commitment to teamwork

• Ability to communicate effectively with guests, associates, and management

• Ability to stand, walk, bend, stoop, and reach for extended periods

• Ability to lift, push, pull, and carry up to 50 pounds

• Ability to work in environments with occasional heat, cold, and noise exposure

• Ability to move quickly and safely throughout the Bistro and hotel

Medical, Dental, and Vision Insurance Company-Paid Basic Life and AD&D Insurance 401(k) with Company Match Paid Time Off State Required Sick Pay 8 Paid Holidays Marriott Hotel Discounts Voluntary Short-Term and Long-Term Disability. Compensation is based on experience,

This company is an equal opportunity employer.

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