Remote Customer Service Specialist
Job Title : Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
About the Role
As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
What You’ll Do
- Respond to customer inquiries via phone, email, and chat with professionalism and care
- Help customers with orders, shipping questions, product details, and troubleshooting
- Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
- Keep accurate records of customer interactions using CRM
- Proactively follow up on customer needs and ensure satisfaction
- Maintain up-to-date knowledge of ForgeFit’s product lines and service policies
What We’re Looking For
- 1+ years of experience in a customer service, support, or client-facing role
- Strong communication and problem-solving skills
- Ability to stay organized and manage multiple priorities
- Comfortable using CRM or support tools
- A positive attitude and genuine desire to help others
- Interest in fitness or familiarity with gym equipment is a plus
What We Offer
- Competitive hourly pay based on experience
- Comprehensive benefits including health, dental, vision, 401k, and paid time off
- 100% remote work with a collaborative and supportive team
- Ongoing training and opportunities for career growth
- The chance to support a brand that makes a real impact in the fitness world
Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.
Recommended Jobs
ADMINISTRADORA
Descripción del empleo ¡Estamos buscando Recién Egresados o profesionistas con 1 año de experiencia o más con ganas de aprender y crecer! Somos BusinessKids una franquicia mexicana presente en má…
Director Radiology - Radiology
Description Summary: The Director of Radiology is responsible for the direction and leadership of operational, financial, programmatic, and personnel of all Radiology inpatient services including Di…
OPS - Pressperson, Sheetfed
Job Purpose: Our Press Person will be responsible for setting up, operating, and maintaining the press and auxiliary equipment related to the press. This role will also direct the activities o…
RN Shift Supervisor -
RN Shift Supervisor- 2nd shift General Purpose To plan, organize, develop and direct the overall operation of the Nursing Services Department on a particular shift in accordance with current fede…
Automotive Lube Technician
We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our custo…
Sales Lead, Digital One Water
Water At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thr…
Shift Leader 117
Shift Leader At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within…
Director Security Fort Worth Region
Director Security Fort Worth Region Are you looking for a rewarding career with top-notch benefits? We are looking for a qualified Manager like you to join our Texas Health family. Position Hi…
Member Service Representative - Overnight (Weekend)
Grow with us! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 …
Hardware Installer
Join Our Growing Team as a Hardware Installer! Turnkey is an expanding hardware and safe installation company serving the DFW area. We’re looking to add skilled and motivated Hardware Installers to o…