Mail Document Supervisor

Mail Document Supervisor

Carrollton, TX (fully on-site)

The Mail Document Supervisor will be responsible for overseeing and managing all aspects of Community Choice Financial's mail correspondence operations at the Corporate Office in Carrollton, TX. This role involves leading a team to ensure efficient handling of inbound/outbound mail, implementing, and maintaining tracking systems, enforcing risk and security measures, generating reports, and overseeing general management and organization of the mailroom.

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
  Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• PTO that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

• Team Leadership and Operations Management
• Supervise and train mailroom staff
• Develop and implement standard operating procedures (SOPs)
• Oversee daily operations of inbound and outbound mail processing
• Ensure compliance with PII regulations and security protocols
• Manage relationships with couriers and postal services
• Process Optimization and Quality Control
• Continuously improve mailroom efficiency and accuracy
• Implement and maintain digital workflow systems (e.g., SharePoint)
• Oversee reconciliation processes and chain of custody procedures.
• Manage inventory of mailroom supplies and equipment
• Risk Management and Security
• Develop and maintain emergency response and business continuity plans.
• Oversee suspicious mail handling procedures.
• Manage surveillance systems and security protocols.
• Reporting and Analytics
• Generate and analyze reports on mail volume, costs, and types
• Identify and implement optimization opportunities.
• Provide regular updates to leadership on mailroom performance.
• Compliance and Auditing
• Ensure adherence to company policies and regulatory requirements.
• Prepare for and assist with audits related to mail operations.
• Maintain accurate records for all mail transactions.

• High school diploma required
• 3-5 years of supervisory experience in mailroom operations or similar administrative role
• Strong leadership and team management skills
• Excellent organizational and problem-solving abilities
• Proficiency in Microsoft Office suite and mailroom management software
• Experience with process improvement and lean methodologies
• Knowledge of USPS regulations and other courier services
• Understanding of data privacy laws and information security practices
• Ability to maintain confidentiality.
• Self-starter
• Ability to work in a fast-paced environment and manage multiple priorities
• Excellent communication and interpersonal skills

This position requires regular in-person attendance and may involve physical activities such as lifting, carrying, and operating mailroom equipment.

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Think you’d thrive here? Learn more at

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

“Please note, we do not accept unsolicited resumes from third-party recruitment firms or agencies.”