Service Architect

Company Overview:
Req ID: 354076
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Microsoft Dynamics 365 CRM Field Service Architect (Onsite / Sales / Service) to join our team in Houston, Texas (US-TX), United States (US).

Job Description:
We seek a highly skilled and experienced Microsoft Dynamics 365 CRM Field Service Architect to join our team. In this role, you will be architecting and design solutions focusing on the design, develop, and implement advanced customizations and integrations within Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform. You will work closely with business stakeholders to deliver high-quality solutions that align with business needs while following industry best practices.
This is a hands-on technical role that requires expertise in Dynamics 365 CRM development, Power Platform tools, and Azure-based integrations.
Key Responsibilities
Design and architect new cloud-oriented solutions on Microsoft Dynamics 365 Field Service Module.
Perform feasibility assessments, planning, testing and technical documentation for our implementation teams on the Microsoft Dynamics platform.
Review business, functional and technical requirements and translate these into technical solutions;
Lead technical delivery of Dynamics FS implementations including security, integration, data migration and other solution components, while ensuring that application and solution design best practices are followed;
Monitor the progress of architecture projects and ensure the agreed design is followed by the implementation team;
Document, maintain and update governance documentation and best practices.
Build and maintain custom components such as plugins, workflows, web resources, Power Automate flows, and Power Apps (Canvas & Model-Driven).
Design and implement data integrations using Azure Logic Apps, Azure Functions, REST APIs, and custom connectors.
Collaborate with solution architects and business analysts to transform requirements into scalable, technical solutions.
Optimize performance, troubleshoot issues, and ensure best practices in CRM development.
Support migration activities, including data migration, system upgrades, and environment management.
Participate in code reviews, enforce coding standards, and mentor junior developers.
Work with Azure DevOps for source control, CI/CD pipelines, and release management.
Good in Program Management
Able to develop technical documentation and presentations and explain the benefits of designed solutions to stakeholders;
Able to make decisions on architectural design and analyze the impact on cost, performance, reliability and other KPIs;
Able to identify the strengths and weaknesses of designed solutions
Collaborate with solution architects and business analysts to transform requirements into scalable, technical solutions.
Optimize performance, troubleshoot issues, and ensure best practices in CRM development.
Support migration activities, including data migration, system upgrades, and environment management.
Participate in code reviews, enforce coding standards, and mentor junior developers.
Work with Azure DevOps for source control, CI/CD pipelines, and release management.
Required Qualifications
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
10+ Years of Experience in Dynamics 365 CE/CRM Solution Design and development with a focus on Field Services.
8+ Years Development experience in Azure and a basic Web stack (.Net, C#, HTML, CSS, JavaScript) is required
Experience in Field Service RSO (Resource Scheduling Optimization).
8+ Years Experience in creating Plugins, Workflows and Custom Actions.
8+ Years Experience in customizations and integrations within the rest of Microsoft Ecosystem;
8+ Years Experience in large-scale enterprise applications and design patterns;
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About NTT DATA:

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($90 - 99$/hourly ) . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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