Sr. Specialist - Enterprise Fulfillment

Sr. Specialist – Enterprise Fulfillment

The Sr. Specialist, Enterprise Fulfillment drives key fulfillment initiatives that improve speed, cost efficiency, and customer experience. This high-impact role focuses on analyzing and optimizing programs critical to customer experience such as Ship-from-Store, Same-Day Pickup, and fulfillment sourcing logic, translating insights into actionable strategies in partnership with cross-functional teams. This role blends strategy, analytics, and continuous test and learn to drive measurable business outcomes.

What Success Looks like:
• Improved fulfillment speed and customer satisfaction 
• Increased efficiency in sourcing and inventory management 
• Data-driven recommendations that influence key business decisions

Primary Responsibilities:
• Analyze pre-season, in-season, and post-season performance to identify risks and opportunities that improve sales 

and customer experience 
• Translate data insights into actionable strategies that optimize fulfillment speed and cost efficiency 
• Execute system adjustments in partnership with global teams to support evolving business needs and improve

operational efficiency
• Lead cross-functional alignment across merchandising, digital, supply chain, and technology teams to ensure

successful execution of fulfillment initiatives
• Conduct deep-dive analyses using transactional and item-level data to inform decision-making 
• Monitor customer feedback and key operational KPIs to identify trends and drive continuous improvement in

fulfillment performance
• Assess business impact of system and process changes to support effective change management 
• Partner with product, engineering, and design teams to launch new fulfillment capabilities

Core Competencies & Accomplishments:
• Bachelor’s degree or equivalent experience 
• 4+ years of experience in retail, eCommerce, fulfillment, planning, or supply chain 
• Strong understanding of eCommerce KPIs, fulfillment strategies, and supporting technologies 
• Advanced analytical skills with the ability to interpret complex data sets and generate actionable insights 
• Proven ability to manage multiple priorities and navigate ambiguity in a fast-paced environment 
• Strong organizational and time-management skills 
• Excellent written and verbal communication skills 
• Ability to collaborate effectively with cross-functional and external teams
• Proactive, curious mindset with strong problem-solving capabilities

What you get:

Eligible for bonus under the Management Incentive Plan.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. *For paid vacation days, as well as eligibility requirements for other benefits, please visit

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.