Customer Success- Petrochemical/Chemical, Refining Industry
Travel : 20-30% Qualifications :
- Must have manufacturing or process industry related experience.
- Must be computer literate and familiar with standard software tools.
- Candidates must have a valid US passport and legal status to work in the U.S.
- Must have a vehicle.
- Bachelor’s degree in Engineering preferred.
- Interact with existing customers on a regular basis (virtual and face to face).
- Understand customer challenges and assist with implementing policies and procedures to enhance customer satisfaction.
- Design and provide group and 1:1 training sessions (virtual or face to face) for customers on how to use Voovio’s tools and features.
- Document and track operator performance on simulation modules as well as collect other performance data for customer champions.
- Assist our operations team, including but not limited to:
- Document and review customer performance.
- Help obtain, analyze, and present business case data.
- Attend customer meetings and help demonstrate our Enhanced Reality tools.
- Establish and maintain positive long-term relationships with key client accounts and key strategic partners.
- Ensure customers get fast and successful responses to issues and questions.
- Support customers with IT challenges.
- Collect and communicate customer feedback to our Development team to enhance our product line.
- Support integration of Voovio into customer’s existing systems.
- Create customer resources such as videos, documents, charts, analytics, etc.
- Liaise closely with our U.S. Sales & Operations teams on project development and identify new opportunities with customers.
- Quickly learn new features and updates to our product suites and demonstrate to our Sales team and existing customers.
- Ideal candidates will have experience of working in a refinery or chemical plant.
- Ability to problem solve and adapt to challenges quickly.
- Strong communication skills both oral and written.
- Confident and proven record of using software applications (must be a fast learner).
- Must be team-oriented, working with customer and Voovio personnel at varying levels of responsibility.
- Drive to listen and seek to understand different perspectives.
- Ability to work remotely and independently.
- Self-starter and results focused.
- Possess high ethical standards.
- Detail oriented.
- Salary: Competitive
- Health: Competitive company plans available
- 401k Plan available
- Mileage reimbursement
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