Housekeeping Supervisor - Caribe Hilton

The famous Caribe Hilton is looking for their next Housekeeping Supervisor .

The Caribe Hilton has welcomed guests since 1949 and has 17 acres of tropical landscaping, nine restaurants, island-inspired rooms, spa, and oceanfront pool complex, all right on the beach.

Ideal Canidate will have at least 1 year of Housekeeping Supervisor and Customer Service experience in a luxury hospitality environment and will be able to communicate in Spanish and English and understand the languages.

Shift Pattern: Full Availability. Rotating shifts throughout the week, including weekend and holidays.

Pay Rate: $16.00 per hour

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As a Housekeeping Supervisor, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. A Housekeeping Supervisor will also be required to assist the Assistant Director of Housekeeping and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist with overseeing housekeeping operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work assignments, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork. Ensure staff have the required tools and supplies to perform their duties
• Perform room inspections.
• Provide coaching, counseling, training and feedback to the housekeeping staff
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Director of Housekeeping to maintain good communication and work relationships in all hotel areas, with guests and other departments and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training to support Assistant Director of Housekeeping
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Assist other departments wherever necessary

What are we looking for?

An Housekeeping Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• High level of commercial awareness and cost control capabilities
• Excellent leadership, interpersonal and communication skills
• Bilingual: English & Spanish
• Committed to delivering high levels of customer service
• Ability to work under pressure
• High level of IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!