Staff Accountant

Call Box exists to grow people. We hire smart, ambitious doers and give them responsibility in an exciting and complex business environment where they build, sell, and deploy AI technology solutions that tackle one of the biggest business problems in existence today: the phone. Our culture promotes a “work hard, play hard” mindset and provides clear opportunities for professional growth.

We are seeking an experienced Staff Accountant (Accounting Associate) to join our small, fast-paced finance team. This hands-on role will support the month-end invoicing process, customer collections, payroll activities, accounts payable, HR-related accounting tasks, and other administrative duties.

The ideal candidate is highly organized, communicates clearly with internal and external stakeholders, and can handle multiple priorities with a sense of urgency. NetSuite SuiteBilling experience is required.

What you’ll do:

• Review customer contracts and invoices for accuracy and compliance with contract terms
• Prepare, review, and distribute customer invoices as part of the month-end billing cycle, using NetSuite SuiteBilling
• Configure and maintain SuiteBilling billing schedules, billing rules, subscription and usage-based billing setups, and billing adjustments as needed
• Research and resolve billing disputes and collections issues; communicate with customers to drive timely payment
• Support month-end close activities and prepare related reporting and account reconciliations, including revenue recognition support related to billing changes, journal entries, and accruals
• Provide documentation and schedules to support external audits and tax filings.
• Provide general customer support and collaborate with other teams (sales, billing ops, IT) to resolve accounting-related issues

Requirements

What you must have

• 2+ years of accounting experience (corporate or public accounting experience preferred)
• Hands-on NetSuite experience with SuiteBilling — setting up and managing billing schedules, subscriptions, usage billing, credit memos/adjustments, and billing runs
• Extremely organized with strong attention to detail and accuracy
• Excellent written and verbal communication skills; comfortable with customer-facing interactions
• Strong problem-solving skills and the ability to act with urgency and prioritize work
• Proficiency in Excel (formulas, filtering, basic pivot tables)

Nice to have

• Experience with NetSuite Advanced Revenue / Revenue Recognition or other revenue modules
• Familiarity with contract billing, ASC 606 basics, and collections best practices
• Progress toward, or interest in pursuing, CPA or another professional credential
• Experience in a SaaS, technology, or service company

What’s in it for you

• Competitive salary package (includes immediate PTO)
• Full medical and dental insurance plans
• Fidelity 401(k) with company match
• Fun perks: monthly gym reimbursement, monthly reading allowance

Equal opportunity statement Call Box is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.