EHR User Support Specialist

: Major/Essential Functions Subject matter expert in electronic health record training development, coordinating with other Managed Care team members to research, design, and create training material. Facilitator for EHR training to staff when live training is delivered. Coordinates with Managed Care's business partners to maintain the area's knowledge base and function pipeline. Assists EHR End Users with technical and process issues. Responds to tickets as prescribed by unit SOPs. Maintains licensing credentials for clinicians needing to access the EHR. Works as the primary point of contact between business partners and end users for access management to the EHR. Maintains a list of authorized users for various aspects of the EHR to ensure proper access levels. Ability to pass a Texas Department of Justice background check. Ability to occasionally participate in onsite visits at a correctional facility. Occasional Duties Identifies, recommends, and implements features, processes, and policies to increase user experience. Leads projects, initiatives, and training associated with system projects, upgrades, and patches, to include acceptance testing and training of EHR support functions. Attends inter-agency committee meeting to represent our end users for matters relating to EHR support. Required Qualifications Bachelor's degree from four-year college or university; One (1) year related experience; or equivalent combination of education and experience to equal five (5) years. Preferred Qualifications 3 years of experience with EHR system or technical training experience. 3 years of experience working in clinical operations, clinical workflows, and/or EHR support. Knowledge of PEARL EHR. 3 years of advanced customer service working with upper management executives and/or physicians. Ability to manage multiple concurrent projects. Health Information Management Certifications. Required Attachments Resume / CV Optional Attachments Professional License/Certification, Recommendation/Referral, Other Documents Supporting Qualifications Benefits Take care of yourself and your family. Enjoy some of the best benefits in the state of Texas: Comprehensive Benefits Package Training Continuing Education Loan Forgiveness Program Retiree Insurance Paid Leave Leadership Program State Pension TTUHSC also invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more. Job Type Full Time Pay Basis Monthly Pay Grade Minimum Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. Pay Grade Maximum Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at Grant Funded? No Travel Required Up to 25% Shift Day Schedule Details Normal office hours EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at