Network Control Technician II

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .

OVERALL OBJECTIVE AND PURPOSE

Provides intermediate level monitoring and troubleshooting for operating equipment and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Demonstrates a relentless dedication to meeting and exceeding customers’ expectations
• Performs basic to intermediate level troubleshooting of network technologies all IGT deployed network systems according to established procedures, using existing tools under minimal supervision.
• Performs basic to intermediate level network monitoring
• Submits recommendations to improve network monitoring functionality and service and assists the network monitoring team with implementing approved recommendations.
• Performs basic to intermediate level monitoring and troubleshooting by using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
• Accurately executes checklists to ensure that all maintenance activities, change requests, network system functionality, validation of network system locations/status, and internal/external customer requests are completed.
• Adheres to service level agreements by following established SLA performance requirements
• Adheres to IT best practices by following established IT best practice performance including but not limited to: Incident Management, Change Management, Release Management and Audit Management.

QUALIFICATIONS

Education

Two year technical college degree or comparable experience.

Years’ Experience:

2-3 years of experience preferred.

Minimum technical knowledge and skills requirements:

• Basic knowledge of IP protocols, window command line and Cisco equipment.
• Extensive knowledge of Office suite and PC operating systems.
• Entry level knowledge of WAN topology associated monitoring and troubleshooting tools, data center network equipment and network cable specifications.
• Basic level WAN topology, Cellular and Satellite technologies, associated monitoring and troubleshooting tools. Data Center network equipment and network cable specifications.

Special requirements:

• Must be able to work all holidays as shift requires (24x7x365 operation), may work up to 12hour shift.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-RQ

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $31,096 - $67,496. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.