BBB - Business Experience Specialist
Business Experience Specialist
FLSA Status: Non-Exempt
Reports to: Business Experience Manager
Compensation: $21.90
Location: Fort Worth
Requirement: Bilingual - Spanish/English Fluency Required We are an equal-opportunity employer that values diversity. We do not discriminate based on race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
*BBB participates in E-Verify and will provide the federal government with your I-9 information to confirm you are authorized to work in U.S. Why BBB?
BBB Heart of Texas is an award-winning organization, consistently recognized as one of the Best Non-Profits to Work For. We are a dynamic, mid-sized organization committed to growth and excellence. Our culture is built on a strong work ethic, balanced with a genuine sense of fun, a focus on work-life balance, and a commitment to achievement! Who are you?
BBB Heart of Texas is seeking a dedicated and detail-oriented Business Experience Specialist to join our Fort Worth office. In this role, you will be a key contributor to our operational success by serving as the primary liaison for Accredited Businesses (ABs). You’ll oversee their engagement, foster strong relationships, and deliver mission-driven services that support the organization’s goals and values. About the position:
As a Business Experience Specialist, you will deliver exceptional value to our Accredited Businesses (ABs) by addressing inquiries related to profile updates, complaints, customer reviews, and accreditation eligibility. Your role is pivotal in ensuring a seamless and positive experience for members through personalized support and outstanding customer service. This position will primarily work with our Spanish-speaking Accredited Businesses (ABs), so fluency in Spanish - English is required. Success in this role requires strong critical thinking, effective problem-solving, and a commitment to excellence in every interaction – primarily through phone-based communications. Essential Duties and Responsibilities:
- Serve as the primary liaison for Accredited Businesses (ABs), ensuring they receive value from their accreditation through welcome calls, benefit consultations, and eligibility reviews.
- Manage a portfolio of 1,000–1,500 ABs, providing personalized support and proactive outreach to strengthen engagement and retention.
- Fulfill accreditation benefits, including processing marketing collateral requests, uploading BBB seals, and sending new and renewal packets.
- Guide businesses through complaints, customer reviews, renewals, and standards compliance, offering consultative solutions and dispute resolution education.
- Monitor and audit business profiles for accuracy, licensing, and eligibility; address issues promptly to maintain accreditation standards.
- Analyze complaints and review data to identify trends, recommend improvements, and escalate complex cases to mediation or arbitration when necessary.
- Maintain accurate records and databases, ensuring data integrity and timely updates to business profiles.
- Collaborate across departments to resolve escalated concerns, improve processes, and share insights on market trends and community issues.
- Provide exceptional customer service—primarily via phone—to deliver expert guidance and foster trust in BBB services.
- Support onboarding and retention efforts by communicating benefits, assisting with profile enhancements, seal installation, and promoting tools like Review Solution and GAQ.
Required Skills/Abilities:
- Bilingual (English/Spanish) fluency is required for this position.
- Knowledge of office administrative procedures and ability to operate and troubleshoot most standard office equipment.
- Be highly proficient in MS Office applications (Word, Excel, Access, PowerPoint, Teams).
- Ability to use conferencing software.
- Excellent communication skills, both verbally (in person and via phone) and in writing; always supporting a positive customer service experience internally and externally.
- Established business writing skills to create written communication for business owners and operators.
- Ability to prepare comprehensive written summaries and recommendations to BBB leadership on actions affecting Accredited Businesses and the business community, as needed.
- Detail-oriented with the ability to handle numerous diverse tasks simultaneously and to make recommendations based on verifiable facts.
- Ability to work with minimal supervision in a hybrid team environment and to meet critical deadlines.
- Ability to develop and maintain credible relationships with private and public agencies and BBB Accredited Businesses.
- High School Diploma or equivalent
- Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities
- No nights or weekends!
- Flexible 40-hour schedule
- Medical and additional benefit packages are available.
- Group rates for health, dental, and vision coverage for dependents.
- Tax-free Flex Spending Account/Health Savings Account
- 401(k) retirement plan with a 5% match and immediate vesting.
- Free Employee Assistance Programs
- 11 paid holidays and birthdays off!
Recommended Jobs
Territory Sales Representative - Advertising Subscription Sales - Base Salary to 40k/year - Lubbock, TX
Territory Sales Representative - Advertising Subscription Sales - Base Salary to 40k/year - Lubbock, TX Our client, a well-established Subscription Sales company, is currently seeking a Territory …
CLIENT OPERATIONS ADMINISTRATOR - SPANISH SPEAKING
Client Operations Administrator – Spanish Speaking Plano, TX | Hybrid (2–3 days per week in-office) Are you detail-oriented, process-driven, and fluent in business-level Spanish? Join Collin…
Solo Owner Operator - Dedicated Runs
CDL-A OWNER OPERATORS WANTED! Bring your own truck (2015 or newer) and earn $6,000-$8,000/week! We're looking for experienced owner-operators to join our team. Enjoy steady regional freight, to…
Class A Drivers
Truck Drivers Dream Job! Why join AiLO Logistics Family? -AiLO believes our drivers are the foundation of any successful trucking company. We have consistent hours with a consistent paycheck. …
Specialist-Engineer Tech (Amarillo, TX)
Position Description Specialist-Engineering Technician supports natural gas compressor station automation systems including: industrial gas turbine / centrifugal compressor trains, internal combus…
Trailer Tarper
POSITION: TARPER JOB DESCRIPTION: This position involves, but is not limited to, covering & securing loaded flatbed trailers with tarps & required straps prior to transport. The Tarper's duties inclu…
CUSTOMER SERVICE REPRESENTATIVE
Job Posting: Customer Service Representative at B&P Enterprises Job Description Are you ready to earn $850.00-$1200.00 weekly as per company policy!! B&P enterprises is excited to announce the…
Sr Software Engineer, Web SDK
Delivers complete solutions spanning all phases of the Software Development Lifecycle (SDLC) (design, implementation, testing, delivery and operations), based on definitions from more senior roles. Ad…
NP/ PA - Trauma
Description PRN Trauma NP/PA– CHRISTUS Health, Tyler, TX Located 90 miles east of Dallas, Tyler offers a high quality of life with affordable housing, excellent schools, and a vibrant cultural …
AEHNT, Overnight Emergency Veterinary Technician (Grapevine)
Overnight Emergency Veterinary Technician The Animal Emergency Hospital of North Texas (AEHNT) is currently seeking skilled and experienced Overnight Emergency Veterinary Technician to join …