Customer Support Representative CSR
We are looking for a customer service oriented customer support, assist and to manage non profit marketing campaigns throughout the area. Candidates should have a fundraising spirit and philanthropic heart and will be the liaison between the charity and the public!
- Identify and assess donors’ needs to achieve satisfaction
- Generate fundraising donations and leads
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle question, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies in conjunction with our charity bylaws and guidelines
- Take the extra mile to engage donors and educate on behalf of the charity!
- Proven customer support experience or experience as a client service representative
- Philanthropy experience, charity experience or any form of helping others!
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
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