Direct Customer Success Representative

We are currently looking for an entry-level individual with a customer support background for a full-time Direct Customer Success Representative position. For this Direct Customer Success Representative position, their client has found that candidates who have worked in customer service industries excel as they have the people skills to provide the “personal touch" that the company is known for. The company specializes in areas of customer renewal, customer retention, and customer acquisition. Our company’s niche has been its ability to act as the liaison between major clients and their customers. Through their unique, relationship-oriented approach, they have been able to provide clients tremendous results and an increased market share.

This firm is the leader in the marketing and sales industry and specializes in tailoring customer service to the character of the client and company culture. It is a priority for our client to provide the best customer service with high professionalism and maintain and build quality relationships. This Direct Customer Success Representative job is full-time and involves in-person interaction with customers.

Responsibilities Direct Customer Success Representative:

• Approach consumers in person to assess how needs can be met by company services offered
• Provide exceptional customer service and consultation advice hands-on
• Schedule customer installations dates that best fit their needs to increase customer retainment and sales margins
• Meet with customer, identify their needs, and find elegant solutions to their concerns
• Attend training sessions to increase client knowledge and stay up to date with sales tactics
• Additional tasks as required

Qualifications of the Direct Customer Success Representative:

• Experience in customer service, sales, and associated fields
• Ability to adapt to a variety of people
• Winning attitude and dedication to ensuring customer satisfaction
• Positive attitude and ability to work well within a team environment
• College Degree preferred
• Leadership skills

Benefits of the Direct Customer Success Representative:

• Comprehensive Training by a National Manager
• National and International Travel for Company Events
• Opportunity For Community and Charity Involvement
• Flexible Scheduling
• Numerous Advancement Opportunities