Application Engineer

Scope of Position:

A Sales Application Engineer (SAE) is a critical part of the sales process for Mestex, responsible for designing, developing and integrating HVAC solutions to meet customer specifications. A Senior SAE will meet all of the requirements for an SAE while also providing additional value to customers and the team.

This role blends tactical requirements (such as entering orders, acknowledging ship dates, and supporting customer inquiries) with strategic responsibilities in solution design, technical support, proposal preparation, and rep relationship building. The role requires expertise in HVAC topics such as thermodynamics and airflow, design principals, and HVAC industry standards as well as an ability to utilize a variety of HVAC-related software tools such as unit and component selection programs, drawing programs, and pricing programs.

Success in this role demands a hands-on, detail-oriented approach, a desire to help HVAC reps and customers, and the ability to lead the team by proving mentoring, by working on the most difficult projects, and by providing strategic direction on our products and product software.

This role works under the direct guidance of the Inside Sales Manager along with a dotted line responsibility to the Sales Managers, all in alignment to the overall business plan.

Essential Duties and Responsibilities:

• SAE DUTIES and RESPONSIBILITIES:


• Provide representatives with technical guidance regarding proper application of Mestex products.


• Provide engineers, contractors, and representatives with application assistance and product sizing.


• Provide representatives with technical guidance in selecting proper options and accessories to meet application requirements for Mestex products.


• Provide representatives with quotes -- ballpark and/or detailed -- for the products they are selecting


• Manage the selection of special options, features, and/or construction of Mestex products to assure trouble-free operation and profitable sales to reps and customers.




• Includes selecting components by using Supplier selection software (for Coils, Fans, Heaters,..)


• Support the development and maintenance of our product Selection, Pricing, & Drawing software


• Work with Engineering to create and revise Submittals for customers


• Enter orders when needed; be a liaison between the factory and reps by providing information on:

• Order status


• Credit paperwork status


• Order pricing accuracy


• Submittal package accuracy

• Act as liaison between representatives and Mestex management by providing information regarding:

• Market conditions


• Field problems


• Rep "attitude"


• Competitive information


• Quotation closure rate

• SENIOR SAE DUTIES and RESPONSIBILITIES:

• Mentor, train, indirectly supervise, or have direct reports

• Develop solutions for unique and complex applications

• Help resolve field issues requiring diagnostics or deep expertise; may require travel


• Provide input into the design, flow, and computations of our selection software tools


• Participates in HVAC industry and standards committees


• Participates in HVAC industry shows and events


• Provide input into product features, options, product roadmaps, and product marketing by:
  
  
  
  1. incorporating feedback from customers/marketplace
  
  
  2. evaluating competitor offerings and identifying ways to create an advantage (spec beaters, for example)
  
  


• Builds a reputation as an industry and product expert through successful customer engagements and relationships


• Conforms to all Quality and Environmental Management System policies, objectives and obligations.

Perform any other related duties and responsibilities as assigned.

Position Requirements:

• Degree in Mechanical Engineering, HVAC Engineering, or a related field


• 5+ years of experience as an HVAC Sales Application Engineer


• Excellent communication skills, both verbal and written


• High technical proficiency


• Strong problem solving skills


• Ability to manage multiple projects in a demanding work environment .


• Ability to travel 2-3 times per year.


• Occasional evenings and weekend hours in support of customer requirements