Customer Service Rep (Marine Coatings)

Date: October 24, 2025

Location: Houston, TX, 77091

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit

© 2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

The AkzoNobel Coatings Customer Service Representative (CSR) is an important facet of the AkzoNobel Sales Team and plays an essential role in communication with internal and external customers by using extensive product and industry knowledge and experience to exemplify our brand image as an ambassador, as well as provide positive brand experiences to all customers

The CSR assists customers and AkzoNobel Sales Team by research, coordination of information, entering customer orders, claim information, tracking short pays, and responding to inquires from internal or external customers.

Ensure Akzo Nobel Coatings processes are followed involving the inspection and accountability of materials and the shipment of items from stock or production in accordance with customer requirements. Correct exception cases of overages, shortages, or damaged items.

Plan, coordinate, or prepare outbound and inbound shipments with team members, public carriers, and customer will calls. Interpret customer’s instructions and coordinate special product handling, shipping instructions, or packaging requirements. Assist in maintaining adequate inventory levels, materials, and supplies to support distribution activity.

Job Responsibilities

• Must follow all established safety rules and procedures
• Assist in the compliance with government regulations and AkzoNobel Coatings environmental, health, and safety (EHS) directives relative to shipments and document retention.
• Must demonstrate integrity while performing duties as per company’s Code of Conduct
• Communicates with internal and external customers involving coordination with internal departments that may include manufacturing, purchasing, logistics, and sales
• Order and data entry
• Researches and file claims for damaged freight with carriers and Initiate freight claims
• Email or fax order and shipment confirmations to customers and sales representatives
• Tracks outbound shipments and relay information to customers or sales representatives
• Maintains customer contact information
• Researches customer short pays and collecting information to determine if credit is applicable

Level of Autonomy

• Determining the availability and distribution of product supply
• Proactively assesses specific customer needs and identify effective ways to satisfy them.
• Clarifying customer needs
• Providing pricing to customers following company directives

Job Requirements

• High School Diploma or GED required
• Associate’s or Bachelor’s degree, preferred
• 5+ years of experience on SAP
• Ability to read, comprehend, and follow safety instructions and safety guidelines
• Must be able to work independently

Total Compensation

• The hourly range for these skills is: $27.00/hr + 4% Annual Bonus
• 401K retirement savings with 6% company match
• Medical insurance with HSA
• Dental, Vision, Life, AD&D benefits
• Generous vacation, sick and holiday pay
• Short & Long term disability
• Paid Parental leave
• Career growth opportunities
• Active Diversity & Inclusion Networks
• Employee referral plan
• Employee appreciation days

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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REQ ID#49424