Client Operations Manager II

Job Description

Are you ready to make an impact at one of the world’s leading financial institutions? Join JPMorgan Chase and help shape the future of payments as part of our dynamic Third Party Payment Processing Governance and Oversight Team. Here, you’ll have the opportunity to grow your career, develop in-demand skills, and work alongside talented professionals who are passionate about innovation and client success. We value your expertise and offer a collaborative environment where your contributions drive real results. Discover the benefits of joining a team that invests in your growth and celebrates your achievements.
As a Client Operations Manager II within the Chase Global Card Operations organization, you play a key role in safeguarding our Merchant Services business and supporting our clients’ success. You will work closely with a team that values integrity, collaboration, and continuous improvement. In this role, you help ensure our third-party relationships meet the highest standards, directly contributing to the firm’s reputation and the broader financial community. Together, we create a culture of excellence and innovation, where your voice matters and your work makes a difference.

Job Responsibilities

• Conduct research on card network and regulatory requirements for acquirers, evaluating the effectiveness of control frameworks and reporting findings.
• Analyze data, trend reports, and documentation to provide informed risk mitigation recommendations.
• Demonstrate excellent client-facing skills to facilitate annual assessments.
• Travel to client corporate offices to conduct onsite fieldwork and deliver insightful management reports.
• Manage the evaluation, assessment, and monitoring of third-party relationships by ensuring adherence to established standards, compiling data, and maintaining documentation for assessments.
• Collaborate with peers and internal partners using a team-oriented approach.
• Capture, analyze, and report discrepancies to mitigate risk within acceptable levels.
• Prepare and present high-quality reports and presentations for internal and external stakeholders.
• Lead initiatives to improve operational processes and enhance client satisfaction.
• Maintain up-to-date knowledge of industry trends and card brand mandates.
• Support a culture of integrity, respect, and innovation within the team.

Required Qualifications, Capabilities, and Skills

• Experience with Merchant Services, Payments, or card networks.
• Client-facing and external partner-facing experience.
• Project management skills with a proven track record of scaling programs.
• Expertise in collating, reporting, and reconciling large data sets.
• Excellent interpersonal, written, and verbal communication skills, with the ability to present and influence at the executive level.
• Ability to identify areas of risk and compliance vulnerability.
• Strong stakeholder management skills, including negotiation and influence across organizations and borders.
• Initiative, independence, and ability to prioritize multiple complex situations.
• Proficiency with Microsoft Suite applications, including Excel, Access, and PowerPoint.
• Ability to develop high-quality presentations.
• Commitment to fostering a business climate of integrity, respect, excellence, and innovation.

Preferred Qualifications, Capabilities, and Skills

• Qualifications in a relevant discipline with accreditations, professional auditing experience, or experience with banking regulators.
• Experience with data analysis tools such as SharePoint, Python, Big Query, Looker, or Tableau.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.