Customer Solution Engineer

Key Responsibilities:

• Product Delivery and Implementation :
• • Manage the delivery of the Gridsight platform, working closely with US customers to identify, acquire and validate required data sources.
  • Coordinate internal platform setup activities with Gridsight data engineers, including establishing data pipelines and ensuring successful ingestion of customer data.
  • Ensure timely delivery of the platform, meeting defined milestones and performance standards.
  • Conduct thorough quality assurance checks and troubleshoot potential issues to maintain platform quality and performance.
  • Establish and manage the scheduling and maintenance of ongoing data transfers (e.g. regular data transfers), ensuring the platform remains current and aligned with customer refresh requirements.
• Product Enablement, Training and Support:
• • Manage ongoing customer engagement and support, including coordinating ongoing operational meetings, engagement and platform access.
  • Monitor platform performance, triage issues, and collaborate with data engineering teams to resolve technical challenges quickly and effectively.
  • Partner with Gridsight subject matter experts to promote the adoption of the platform across customer organizations including through the identification, scoping and delivery of strategic additional services where required.
  • Identify and act on opportunities to collaborate with Gridsight product and engineering teams to achieve customer requirements through ad-hoc support, refinement of existing features and development of new functionalities.
  • Support the rollout of product enhancements and data integrations to enable high-impact use cases and maximize platform value.
  • Ensure the platform remains reliable, responsive, and aligned with evolving customer needs.
• Project and Relationship Management:
• • Serve as a trusted partner to customers by cultivating strong, collaborative relationships and maintaining open, consistent communication.
  • Develop a deep understanding of customer goals, operational challenges, and priorities to support successful project execution.
  • Set and align expectations with both customers and internal teams; proactively identify risks, surfacing blockers, and implement mitigation strategies.
  • Manage timelines and deliverables to ensure high-quality, on-time outcomes.
  • Communicate technical platform issues, resolutions, and timelines clearly to ensure transparency and alignment with customer expectations.

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field.
• Experience in a technical role solving complex problems (i.e., software engineer, electrical engineer, data engineer engineer, integration specialist/consultant).
• Proven experience with data analysis tools and techniques (SQL, Excel, data visualization tools).
• Strong problem-solving skills and a methodical approach to troubleshooting technical issues.
• Knowledge and experience with electrical power systems is advantageous.
• Details-orientated project management skills, with a track record of coordinating cross-functional teams and ensuring on-time, high-quality deliverables.
• Exceptional communication and presentation skills, capable of interfacing with both technical and non-technical stakeholders to maintain trust and manage expectations.
• Customer-focused mindset with the ability to build and maintain strong client relationships.
• Proven problem-solving abilities and a self-starter mentality, comfortable working in a fast-paced startup environment.

What We Offer:

• Join a rapidly scaling venture-backed company on the first floor.
• Highly competitive salary and equity package.
• Flexible, hybrid working environment with a high performing, mission-driven team.