Driver Support Coordinator

As a world class asset-based carrier, Charger Logistics specializes in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature controlled goods and HAZMAT cargo.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Dallas office.

Responsibilities:

• Ensuring compliance of company’s safety policy and procedure by regular review meetings with staff and monitoring company’s CVOR-safety rating, driver vehicle inspections on monthly basis.
• Processing IRP applications and creating truck binder for owner operators by making sure all the truck authority documents are updated.
• Maintaining complete and accurate records of tractor and trailer maintenance files such as preventive maintenance bills for owner operator and company units as well.
• Ensuring all accident claims are registered with updated documents, adjust physical damage claims including unreported damage claims.
• Discuss accidents, damage, preventability and processes with commercial vehicle operators. Maintain files for litigation, subrogation, physical damage, liability and workers compensation claims.
• Track each accident claim by updating Crash frequency register and reviewing loss run report.
• Negotiates directly with insurance company adjusters, claimants, and third-party claimant representatives upon receipt of critical information.
• Evaluating company’s safety rating by regularly updating and monitoring Risk factor spreadsheet.
• Reviewing and persistent follow up on traffic tickets, convictions and accidents.
• Regularly monitoring federal and provincial safety regulations to keep current with safety and compliance programs and to implement changes
• Efficiently manage documents of all trucks and trailer files with two years of annual inspections and repair bills with attached CVOR in each vehicle file and driver file.
• Reviewing CVOR, applying and renewing permits, IRP applications.
• Selects, directs and manages vendor relationships including towing companies, body shops, garage and parking/storage yards to get accurate costs as needed in settlement of claims
• Order police reports, Set-up new claim files, confirmation of loss to insurer & broker
• Communicate with the Claims team as well as the Safety/Compliance team (and others as necessary) on any relevant items
• Be available on-call for nights and weekends for serious accidents and other duties as necessary.
• Perform other administrative and general tasks as they arise.

Requirements

• Associates Degree in a relevant field
• 3+ years experience working in the Safety & Compliance Department
• Excellent verbal and written communication skills
• Good time management with an ability to prioritize and delegate work amongst a group
• Computer proficiency – excellent MS Office skills, must be comfortable with new software and interfaces
• Ability to maintain a high level of confidentiality.
• Able to work in a loud, fast-paced environment
• Available to work on some weekends

Benefits