International Financial Coordinator - Medical Center

Fluency in Spanish (written and spoken) is highly preferred.

Location: 6560 Fannin St, Houston, TX 77030 (Scurlock Tower)
Schedule: On-site | Monday–Friday | 8:00 AM – 5:00 PM

At Houston Methodist, the International Finance Coordinator (IFC) position is responsible for performing the daily tasks of the Finance Office for Global Health Care Services. This position assists in notifying patients of their financial responsibility, payment options, and collecting payments. The IFC ensures the operation of an efficient and effective billing and collections office that supports the department's mission and business development plan.

Requirements:

PEOPLE ESSENTIAL FUNCTIONS

• Serves as the liaison for department management through effective communication and accurate reporting, while balancing the role of a collector while demonstrating compassion for patients' financial and health conditions.

• Clearly and professionally communicates information during all patient communication. Work output is documented clearly, so that various departments involved in resolution can review the account. Follow established customer service guidelines and strive to meet all reasonable patient requests. Reliably routes patient to appropriate destination.

SERVICE ESSENTIAL FUNCTIONS

• Record and maintain daily payment status information by guarantor including related information per department protocol and present information to Management upon request

• Provide consistent, quality work that ensures the accuracy and efficiency of the International Finance Services Department that enhances the international patient experience at Houston Methodist Hospital

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Transfer knowledge to Global department staff, patients, and partners, and provides procedures for accurate billing, collection and accounting procedures.

• Organize daily activities of the International Finance Services Department and provides prompt internal and external problem resolution.

• Identifies denials trends and notifies department management to prevent future denials and further delay in payments. Makes recommendations for resolution. Pursues appeals when available. Initiates communication with coding team and clinical staff when coding related, and medical necessity appeals are warranted.

FINANCE ESSENTIAL FUNCTIONS

• Manage multiple work queues for missing registration information, billing & follow-up by engaging with payor websites and initiate calls to ensure prompt authorization approvals and secure payment of medical claims for both hospital billing and physician billing.

• Consistently and accurately utilizes medical acceptance criteria to screen and schedule appointments for patients in a way to ensure optimal efficiency in clinic operations for both hospital and physician billing.

• Collects complete and accurate financial and consent data during intake and registration process when appropriate, including payors and treatment team.

• Provides financial information to patients obtained during verification process by financial clearance staff, to include cost estimates, payment plans, discounts, and supplemental financial assistance and verification of benefits.

• Consolidate bills in a timely manner according to departmental guidelines, and including all pertinent documents required by guarantor

• Maintain consistent and regular communication with guarantors through varying methods to follow up on receipt of claims and bills, and to resolve outstanding account balances.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participate in development and implementation of goals and objectives for the Finance Office and leads the implementation of work plans and policies and procedures.

• Proactively seek understanding on how service and revenue cycle lines work within Houston Methodist Hospital. Lead initiatives when needed to assume alternating roles and responsibilities within the Finance Office.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications:

EDUCATION

• Bachelor's Degree in Business, Accounting, Health Care or related field

WORK EXPERIENCE

• Five years accounts receivable experience and hospital billing and collections or patient access in a healthcare setting, preferably in a hospital

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Fluency in Spanish

• Analytical thinking and complex problem solving.

• Strong customer service and communication skills.

• Epic and Hospital experience

• ICD10 Billing/Coding

• Timely responses to patient account inquires.

• Confidentiality practices of reporting information

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No