Help Desk Analyst

Help Desk Analyst

(Austin, TX)

About Atmosphere:

Atmosphere is the leading streaming TV platform built specifically for businesses. Unlike ad networks or signage companies, Atmosphere is the only true TV company whose first priority is to entertain television audiences outside of the home. Our content is designed to be fun, engaging, and worth watching, transforming waiting rooms, gyms, bars, and restaurants into better experiences for customers and better businesses for owners.

We are the first and only company to think about both the business owner and their customers when creating TV content. With 60,000+ venues and a global audience of over 150 million monthly viewers, Atmosphere is redefining what TV means outside the living room.

About the Role:

We’re looking for a Help Desk Analyst to own day-to-day support of our internal hardware and software environment, troubleshoot technical issues as they arise, and keep employees productive. You’ll operate with a high degree of autonomy while collaborating as needed to keep systems running smoothly. The environment moves quickly, so adaptability, sound judgment, and a practical problem-solving mindset are essential.

This position is on-site in Austin, TX! Availability to be in-office 4-5 days a week is required.

Key Responsibilities:

• Setup, support, & troubleshoot laptops, workstations, printers and network.
• Manage configuration & security for MacOS w/ Jamf and Crowdstrike & Windows with Intune & Crowdstrike.
• Resolve or escalate IT support tickets in a timely manner with a high level of customer service.
• Install and configure desktop applications and cloud/SaaS services.
• Manage user accounts and permissions within Okta, Rippling, and Google Workspace.
• Assist HR with onboarding and offboarding processes, ensuring smooth transitions.
• Onboard new employees by providing equipment, access, and tools needed.
• Conduct routine inventory audits (hardware/software/security) for compliance with IT standards & policies.
• Assist with network setup, maintenance, and troubleshooting.
• Contribute to process any policy improvements and provide IT support of company-wide initiatives.
• Create and update documentation for common technical issues, resolutions, and standard operating procedures.

Requirements:

• Proficiency with macOS, iOS, and tvOS, including setup and troubleshooting
• Experience with Okta, Google Workspace Slack
• Familiarity with Rippling IT is a strong plus
• Proficiency in troubleshooting and analyzing issues using a systematic approach
• Help desk support experience, preferably in a distributed office/remote environment
• Multitask in a fast-paced environment while maintaining an emphasis on detail and quality
• Good organizational skills, communication, and interpersonal skills with an attention to detail
• Able to manage multiple projects in a fast-paced, deadline-driven environment
• Must be flexible with taking on new responsibilities and proactive in researching solutions to technical issues

Compensation & Benefits:

• Competitive salary
• Company Equity
• Company 401(k) with employer matching
• Competitive insurance plans
• Flexible Time Off Policy

Don’t meet every single requirement? Research shows that women and underrepresented groups often hesitate to apply for roles unless they meet all the criteria. At Atmosphere, we’re committed to building a diverse, inclusive team where creativity, innovation, and teamwork matter most. If you're passionate about this role but your experience doesn't check every box, we still want to hear from you. You might just be the right fit for this or another role on our team.