Customer Service Rep - Manufacturing

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

Siemens is seeking a dedicated and knowledgeable Technical Support Customer Service Representative to join our team in Grand Prairie at our Breaker Plant . The successful candidate will be responsible for providing technical assistance and support to customers experiencing issues with circuit breakers and related products. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

You will make an impact by:

• Respond promptly and professionally to customer inquiries via phone, email, or chat regarding technical issues.
• Guide customers through troubleshooting steps and product installation processes, ensuring a positive customer experience.
• Document customer interactions, technical issues, and resolutions in our system accurately and comprehensively.
• Collaborate with other departments, including engineering and quality assurance teams, to escalate complex technical issues and provide timely resolutions.
• Stay updated on product specifications, features, and updates to effectively support customers and provide accurate information.
• Assist with product returns, replacements, and warranty claims, ensuring compliance with company policies and procedures.
• Assist with non-technical customer service cases: account disputes, delivery issues and expedite orders

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor’s Degree in Engineering is strongly desired, although a combination of education (HS Diploma or GED equivalency is a minimum requirement) and directly related work experience will also be considered.
• Two or more years of experience in a manufacturing environment in a customer service role.
• Conflict management experience
• Proficiency with Microsoft Office Suite including Excel
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications:

• Experience with breakers

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here .

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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