Service Manager
We are a busy, well-established independent auto repair shop seeking an experienced Service Manager to lead our service department. This is a leadership role responsible for service advisors, ticket flow, communication, parts oversight, and daily shop performance.
Key Responsibilities:- Lead and manage service advisors.
- Oversee repair orders from write-up to completion.
- Track daily sales, ARO, hours sold, and WIP.
- Improve closing ratio and follow-up.
- Monitor Accounts Receivable and open tickets.
- Oversee parts ordering and inventory.
- Enforce customer communication standards.
- Resolve customer concerns.
- Conduct daily huddles with shop foreman.
Requirements :
- 3+ years in automotive service management or senior advisor role.
- Strong leadership and communication skills.
- Ability to operate independently.
- Experience with shop management software preferred.
We’re Chimney Rock Car Care, a family-owned auto repair shop proudly serving Houston since March 2013. With fewer than 10 employees, we’ve built a close-knit, supportive environment where we treat everyone like family. Our reputation is built on quality work, honesty, and care for both our customers and team members.
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