Provider Relations & Refunds Specialist

Provider Relations & Refunds Specialist

What You'll Do Daily

Relationship Building & Communication (Core Focus)

• Contact healthcare provider offices to explain refund requests with professionalism and empathy
• Navigate to the right department/decision-maker (typically accounts payable, practice manager, or billing)
• Build trust-based relationships that facilitate smooth refund processing
• Overcome objections diplomatically using your healthcare knowledge and our supporting documentation
• Communicate the rationale for refund requests clearly and persuasively

Case Management & Execution

• Own your portfolio of cases from initial contact through payment receipt
• Advance 30+ cases daily through strategic follow-up and relationship nurturing
• Make 30+ productive calls per day with purpose and efficiency
• Maintain meticulous case notes using our standardized templates

Performance & Results

• Achieve monthly recovery goal of payments received
• Meet daily productivity metrics while maintaining quality relationships
• Approach each case with urgency balanced with professionalism
• Adapt your communication style based on provider responsiveness and concerns

What You Bring

Required Qualifications:

• 2-5 years of healthcare practice management experience (revenue cycle management, practice administration, office management, billing supervision, or similar client-facing healthcare operations roles)
• Bachelor's degree from an accredited university
• Strong understanding of:
  • Healthcare revenue cycle management
  • Medical practice operations and workflows
  • Accounts payable and collections processes
  • Medical billing and coding basics
• Excel proficiency (you'll work with case data, tracking, and reporting)
• Exceptional interpersonal skills – you can build rapport quickly and maintain it under pressure

Work Environment & Schedule

• Location: On-site in Farmers Branch, TX (100% in-person collaboration)
• Schedule: Monday–Friday, 8:00 AM – 4:30 PM
• No weekends, evenings, or holidays!
• Punctuality and consistent attendance are essential to team success and achieving metrics

What We Offer

Compensation & Benefits:

• Competitive salary commensurate with experience
• Virtual comprehensive healthcare for you & your family-100% free!
• Discount dental and vision plan-100% premium paid for employee
• Generous time-off package

Ready to Make an Impact?

Let's transform the future of healthcare together - apply today!