Account Coordinator

Job Description

Job Description

Our Story

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow!

We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with us for over 10 years!

Why we’re Awesome!!

• Inclusive company culture
• Training and Development
• Competitive Compensation
• Unparalleled Benefits & Wellness (we mean really good)!
• 401k with a generous match
• Career Growth Opportunities
• Transfer Opportunities
• Share in Company ownership
• Employee Recognition program

We are looking for Account Coordinators. The primary responsibility of an Account Coordinator is to develop and increase profitable volume with existing and newly acquired customers. If this is you, or you like a challenge– let’s talk.

You will

• Build relationships with existing and new accounts
• Use strong relationships to understand customer’s business in order to provide solutions
• Coordinate bidding off contract with value-added service
• Maintain and increase ALC’s image and reliability with customers
• Provide exceptional customer service internally and externally
• Conduct business reviews with all existing accounts
• Prospect for new shippers
• Leverage all modes and services in the sales process
• Have specific knowledge regarding product compatibility and shipping requirements for dry loads and temperature requirements, and maintenance when handling refrigerated loads
• Determine optimal loading and delivery patterns and times using your own creativity in order to minimize time and miles traveled with regards to the customer; advising if a load is manageable.

• Make yourself available for after office hours contact by both offices and shippers by being “on call” throughout the night and weekends.
• Contact management if faced with issues outside of standard operating procedures.

• Build loads
• Update/check calls
• Schedule pickup and delivery appointments
• Update customers systems
• Update customers with critical information, etc.
• Answer phones and distribute calls to the appropriate broker
• Open and sort mail
• General office duties

• Review bills of lading for proper documentation
• Make sure quantities loaded and delivered match, and that there is no damage to cargo listed
• Communicate with brokers regarding any discrepancies found on bill of lading (i.e. shortages, damages) prior to settlement
• Contact carriers to obtain delinquent proof of deliveries
• Balance files, complete file settlement and forward paperwork to corporate accounting for payment
• Process carrier and third-party invoices
• Work with carriers and factoring companies to resolve carrier A/P issues
• Monitor uninvoiced files and track missing carrier invoices
• Maintain filing system for settled files

• Handle all calls regarding accounts receivable
• Verify and input invoicing information for shippers
• Run receivables report weekly and check for invoicing errors, adjustments and overdue freight invoices
• Start collections process as directed
• Work with Broker(s) to resolve any problems or disputes

• Update active load information into system for shipper and carrier tracking
• Update profile information
• Update insurance information

Skills and Experience

• Self-motivated, enthusiastic team player who excels in a fast-paced environment
• Excellent and effective communication skills
• Strong customer service orientation and excellent work ethic
• Ability to quickly process information and make decisions
• Excellent time-management skills with the ability to multitask
• Highly organized and detail-oriented
• Ability to work well under pressure in a fast-paced environment

Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.

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