Program Manager - In Store Retail Operations

Job Description:

We are seeking an experienced Program Manager with a strong retail background to join our dynamic team. In this role, you will manage complex engagements, lead cross-functional teams, and ensure the successful delivery of large-scale retail technology initiatives. Your expertise in program management , retail store operations, and retail systems (POS, self-checkout, etc.) will be essential in driving transformation and innovation for our global clients.

Requirements

• Bachelor’s degree in a relevant field; Master’s degree is a plus.
• 10+ years of overall experience with a minimum of 4 years in program management of complex engagements in the technology industry.
• Mandatory experience in retail Domain, with direct exposure to store operations and retail systems (POS, self-checkout, merchandising, supply chain, or store infrastructure).
• Demonstrated ability to oversee teams across project management , development, architecture, QA, and DevOps.
• Proven track record in managing engagements with offshore teams, particularly Indian offshore development centers.
• Strong ability to deliver high-impact executive-level presentations and lead discussions with C-level and retail operations leaders.
• PMP certification (or equivalent) strongly preferred.
• Excellent communication, interpersonal, and leadership skills.

Additional Requirements

• A strong sense of accountability for retail project delivery and meeting KPIs.
• Technical understanding of store systems and ability to bridge business operations with IT delivery.
• Commitment to continuous improvement and upskilling within the team.
• Dedication to delivering within budget, timelines, and resource allocations.

Key Responsibilities

• Lead and execute programs across diverse roles, including project managers , product managers , development managers , architects, QA managers , leads, DevOps specialists, and more, spanning multiple streams, applications, platforms, and shared services.
• Oversee retail-focused initiatives, including store operations systems, POS platforms, self-checkout processes, and other in-store technologies.
• Demonstrate expertise in managing offshore transitions and engagements, particularly with Indian offshore development centers.
• Drive executive-level presentations and lead steering committee meetings with CIOs, CTOs, VP Engineering, and senior retail technology stakeholders.
• Leverage strong PMO experience to establish governance, reporting, and risk management frameworks for large-scale retail programs.
• Ensure project delivery within agreed-upon KPIs (budget, resource allocation, timelines, and quality).
• Maintain optimal team structure with the required retail and technical skill sets, while supporting workforce upskilling and knowledge sharing.