Product Support and Configuration Analyst - Warehouse Lending Solutions - Remote

Essential Job Functions

• Handles processes and projects independently at a transactional level
• Uses judgment on moderately complex issues with limited supervision
• Produce, maintain, and enforce solution design standards, use of specification templates/documents and solution formation processes
• Analyze operational procedures and processes and suggest systemic and procedural solutions that meet their individual needs
• Ability to configure term sheets and rules in ProMerit; meet client requirements and deadlines
• Create, participate, and provide feedback in prospective client and internal documentation
• Manage time to Service Level Agreements agreed to with client
• Manage tasks related to warehouse financing configuration in ProMerit as assigned
• Communicate professionally and timely with clients via conference calls, Teams and email
• Coordinate meetings, send out meeting planners and take notes on calls
• Builds stable internal working relationships.
• Demonstrate ability to process client requests in a timely manner, pro‑actively communicate steps to resolve issues and meet deadlines keeping management informed before a timeline expires
• Liaise with teammates to ensure seamless coverage of all client requirements
• Other activities as may be assigned by your manager

Qualifications and Requirements

• Bachelor’s degree or equivalent from four‑year College or technical school or equivalent combination of education and experience
• Mid‑level professional with 2‑4 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent.
• 3+ years related industry experience and/or training preferred
• Knowledge of the Warehouse Financing Solutions line of business; including use and support of the ProMerit technology platform, warehouse financing operational activities, client services, presentation skills & ability to take on other strategic initiatives.
• Proficient knowledge of ProMerit functionality and use cases or ability to learn ProMerit quickly or learn new functionality.
• Proficient skills in MS Excel, PowerPoint, Word, WLS and ProMerit (preferred)
• Self‑motivated and ability to follow items through completion
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops creative or alternative solutions; demonstrates attention to detail; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; ability to think critically; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively; adapts to new technologies.
• Effectively expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; communicates changes and progress; keeps others adequately informed; selects and uses appropriate communication methods; manages difficult or emotional situations.
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Exhibits confidence in self and others; displays willingness to make decisions; inspires and motivates others to perform well; fosters team cooperation; ensures progress toward goals; acknowledges team accomplishments.
• Ability to work independently in a remote work environment.
• Understanding of ADO, WLS, and SQL coding a plus
• Ability to work in a highly regulated industry with adherence to internal and external compliance requirements related to AML, funds transfer policies, client confidentiality and data security.

This position will have a primary focus on day‑to‑day operational support for the Warehouse Financing business. Display knowledge of Warehouse Financing Solutions including collaboration with Technology and Product Support teams.

The annual full‑time base salary range for this role is $52,000.00 – $90,000.00. Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval.

SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full‑time employees are also eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401(k); in each case in accordance with the terms of the applicable plans.

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SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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