Customer Service Front Desk Rep

Job Summary

Goldfish Swim School Katy is seeking a friendly, organized, and results-driven Customer Service Representative to serve as the first point of contact for our members and guests. This role is responsible for delivering exceptional customer service while actively driving new enrollments through proactive sales outreach and relationship building. This position will require you to be cross trained as a Swim Instructor (SI) and with curriculum knowledge.

Key Responsibilities

• Greet and assist parents and students with a warm, professional, and engaging attitude
• Answer phones, respond to inquiries, and convert leads into enrolled members
• Manage and maintain a pipeline of prospective members to drive consistent growth
• Process student registrations, payments, and retail transactions accurately
• Schedule and coordinate birthday/pool parties and related communications
• Prepare and manage daily lesson schedules for instructors and management
• Resolve customer questions or concerns with professionalism and urgency
• Maintain cleanliness and organization of front desk, observation, and common areas
• Cleaning, sweeping and restocking products, along with paper supplies
• Update promotional displays and communicate current offers to families
• You will be measured on personal performance (sales, communication, facility cleanliness)
• Enforce safety rules and assist with first aid when necessary
• Communicate effectively with English and Spanish-speaking families across phone, email, and in person
• Must be willing to beto be cross-train as a swim instructor and swim curriculum. This will require you to be in the pool as needed.

Qualifications

• High school diploma (Required)
• 2+ years of customer service and sales experience (outbound sales experience preferred)
• Strong communication and interpersonal skills with a sales-oriented mindset
• Highly organized with the ability to manage multiple tasks and follow-ups
• Must be proactive in completing routine tasks with minimal supervision
• Bilingual fluency in English and Spanish (spoken and written) strongly preferred
• CPR, First Aid, and AED certification required (or ability to obtain upon hire)

Why Work With Us?

• Supportive, family-friendly work environment
• Opportunity to make a meaningful impact on children and families
• Fun, energetic workplace focused on safety and growth

Our Mission

Saving and changing lives, every single day.

Fun Facts: Bubbles is the name of our mascot and his favorite color is orange.

At Goldfish Swim School, our mission is to teach children how to swim and be safer in and around the water—while making their experience GOLDEN! Whether you are in the pool or welcoming families in our tropical lobby, you are making a real impact by helping prevent drowning and building lifelong skills.