Investment Operations Manager

Investment Operations Manager

About PAX Financial Group

PAX Financial Group is a San Antonio–based Registered Investment Adviser committed to helping families and business owners manage wealth with purpose. Our mission is to equip people with personalized advice and strategic planning that fuels generosity, confidence, and lasting impact.

Rooted in faith and inspired by 1 Timothy 6:17–19, we believe wealth is a responsibility, not just a resource. Our team is known for blending technical excellence with a deep commitment to client service, behavioral finance, and values-based investing.

If you're looking to join a collaborative team where purpose, growth, and impact matter, we’d love to connect.

Position Overview

We are seeking a detail-oriented and strategic Investment Operations Manager to lead the execution and optimization of our firm’s investment operations. This role ensures seamless coordination across trading, reporting, billing, compliance, custodians, and internal systems while supporting the firm’s investment philosophy and high-touch client service model.

The ideal candidate combines technical expertise with a mindset for process improvement and strategic oversight. This person will serve as the operational hub between investment systems, advisor support, and firm-wide initiatives that impact both client experience and organizational scale.

Key Responsibilities

Operations & Systems Management

• Serve as subject matter expert on Orion, Schwab, MoneyGuidePro, and integrated investment platforms (trading, reporting, billing).

• Oversee daily trade reconciliations and post-trade processing.

• Maintain accuracy of Orion reporting and billing workflows across Schwab.

• Coordinate daily data downloads, custodial reconciliations, and vendor integrations.

• Lead workflow and system improvements to reduce errors, increase automation, and support advisor efficiency.

• Collaborate with CSA Supervisor and Resource Manager on service procedures aligned with client experience.

• Analyze operational metrics to identify trends, resource needs, or process gaps.

• Support testing, implementation, and documentation of investment-related systems and workflows.

Investment Oversight & Facilitation

• Support oversight of PAX’s internal models, including PAX 44, and build version 2.0 through a structured due diligence and visioning process.

• Conduct SWOT analyses on models, positions, and alternatives (e.g., Ares, Monroe, Eaglebrook).

• Assist with platform oversight for Pontera, SmartX, BlackRock, and structured products.

• Review structured note offerings and ensure alignment with advisor and client experience.

• Support tax-loss harvesting execution and model alignment.

• Attend advisor and client meetings as needed for portfolio alignment and case support.

• Facilitate internal investment committee meetings and portfolio reviews.

• Lead due diligence on direct indexing and alternative products.

• Assist with strategic implementation of new investment solutions.

Compliance & Risk Management

• Partner with the compliance team to maintain regulatory standards across all investment operations.
• Ensure documentation and retention practices align with internal policies and audits.
• Proactively identify and mitigate risks in trade execution, data integrity, and reporting accuracy.

Qualifications

Required:

• CFA (Chartered Financial Analyst)
• 5+ years in investment operations, trading, or portfolio administration in an RIA, asset management, or custodian environment
• Strong proficiency with Orion, Schwab, and investment functionality in MoneyGuidePro
• Excellent attention to detail, organization, and accuracy
• Strong analytical, problem-solving, and data interpretation skills
• Ability to manage multiple projects independently
• Clear written and verbal communication skills

Preferred:

• Experience with SmartX, CAIS, Pontera, or similar third-party investment platforms
• Familiarity with structured products, alternative investments, and direct indexing

Cultural Fit

• You are energized by streamlining systems and solving problems before they happen.

• You take ownership of your role and look for ways to help others succeed.

• You enjoy working behind the scenes but understand the client impact of every detail.

• You are aligned with PAX’s values