Field Service Technician

CHRISTUS Health
Texarkana, TX
Description Summary: The Field Services Technician is responsible for the day-to-day operational support of the end user community through the installation, configuration, upgrade and maintenance of workstation and peripheral equipment. This includes the resolution of problems reported by the Customer Support Center and the implementation of new functionality. Documentation and adherence to policies, procedures and standards of the organization is an important part of this position. The Field Services Technician is responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The Field Services Technician is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole. Responsibilities: Problem Solving - Effectively assess, diagnose and resolve basic configuration and hardware problems. Quickly and efficiently resolve problems assigned by the Customer Support Center. Assess overall performance of workstations and implement standard maintenance procedures to maximize performance. Workstation Software - With supervision, install, configure and maintain operating system software on client workstations. Provide support on basic features of application software such as initiation of software, logging on, navigation and termination. Understand a subset of the total configurations in the organization. Install, configure and maintain multiple workstation operating systems that include DOS, Windows v3.11, Windows 95, Windows 98, NetWare, Windows NT and Windows 2000. Install and maintain software images that assists in managing client workstations. Workstation Hardware - With direction install, configure and maintain hardware for client workstations. Client hardware includes workstation hardware such as processors, memory, hard drives, modems, video cards, monitors, peripherals, and CD-ROM drives. Possess the skills and knowledge in client workstation technology to support configurations in the organization. LAN Administration - With supervision, stop and restart services, shutdown and restart operating system software on Windows NT, 2000 and Novell servers. Network Administration - With supervision Telnets to local LAN switches and Hubs, activates ports for workstations and printers. Telecom - With supervision assists in the support and maintenance of the telecommunication systems - capable of providing dial-tone to the desktop. Desktop Hardware and Software - With direction, install, configure and maintain hardware and software. Communications - Demonstrate strong communication and human relationship skills. Inventory Management - Track and document the hardware and software inventory. Standards - Install, configure and maintain standards associated with workstation and peripheral procedures and documentation. Policies and Procedures - Follow established policies, procedures and standards defined by the department. Communications - Demonstrate strong communication and human relationship skills. Vendor Management - Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor. Documentation - Produce and maintain technical documentation on the assigned systems. Reporting - Produce required department reporting associated with projects assigned by manager and problems assigned through help desk queues. Documentation includes current status and problem documentation summary within the problem management system. Project Management - With supervision, execute priorities, understand business application, answer technical questions and perform all assigned tasks. Serve as a resource to the project team for assigned client applications. Teamwork - Maintain and demonstrate good teamwork on assigned projects through actions and job performance. Customer Service - Provide effective Customer Service by being courteous, polite and friendly toward others at all times. Acknowledge customers immediately in order to determine need and help the customer resolve issue or request. Participate in departmental programs that promote and deliver exceptional customer service. Other - Perform other duties and special projects as assigned by the Market Operations Manager. Requirements: Education/Skills High School Diploma Experience 0 - 1 years of experience Licenses, Registrations, or Certifications None Work Schedule: 5 Days - 8 Hours Work Type: Full Time
Posted 2026-02-21

Recommended Jobs

Power Systems Network Modeling Engineer

SGS Consulting
Texas

Job Responsibilities: Develop and maintain operational power system models using the Network Model Management System (NMMS). Collaborate with Network Data Support Working Group (NDSWG) members …

View Details
Posted 2026-02-06

Administrative Clerk II - Environmental Health

City of Port Arthur Texas
Port Arthur, TX

SALARY: $19.65 – $28.91, Hourly (DOE&Q) NON-EXEMPT OPENING DATE: 02/16/2026 CLOSING DATE: 02/23/2026 by 5:00 P.M. JOB SUMMARY To perform a wide variety of general clerical work in support …

View Details
Posted 2026-02-19

Warehouse Supervisor

Celestica International LP
Richardson, TX

Req ID: 130424  Remote Position: No Country: USA  State: Texas  City:  Richardson  Summary Celestica is seeking a Warehouse Supervisor to lead daily operations and teams within our manu…

View Details
Posted 2026-02-21

Director of Facilities

Huntsville Memorial Hospital
Huntsville, TX

Under general supervision of the Chief Operating Officer, the Director of Facilities is responsible for supervision and coordination of personnel and functions for the daily activities engaged in the…

View Details
Posted 2026-01-14

Senior Engineering Professional

Hire Resolve.com
Texas City, TX

Hire Resolve is helping leading engineering firms across the United States to recruit experienced engineering professionals for a variety of mid-senior to senior-level roles . These opportunities…

View Details
Posted 2026-01-14

Dental Assistant

Partnerships for Dentists
Killeen, TX

Job Title: Dental Assistant Location: Killeen Dental Group Schedule: Monday through Thursday from 8:00am to 5:00pm | Fridays from 8:00am to 12:00pm We are seeking a motivated and skilled Dent…

View Details
Posted 2026-01-30

Speech Language Pathologist

BlueCloud Staffing
Beaumont, TX

BlueCloud Staffing is hiring a student-focused SLP for a full-time role in Beaumont, Texas.   Responsibilities:   Conduct evaluations and therapy sessions. Develop and update IEP goals. …

View Details
Posted 2025-11-27

Analyst, Investments & Asset Management Intern - Summer 2027

University Partners
Dallas, TX

WHO ARE WE University Partners is one of the country’s leading owners and operators of student housing properties, with a scaled national portfolio comprising ~26,000 beds and ~$4.2bn of propertie…

View Details
Posted 2026-02-20

Design Functional Test Engineer

Celestica International LP
Richardson, TX

Req ID: 127742  Region: Americas  Country: USA  State/Province: Texas  City:  Richardson  Summary We're searching for a dynamic and experienced Functional Design for Test (DFT) Engineer …

View Details
Posted 2026-02-20

Histology Aide

Baylor College of Medicine
Center, TX

: Summary Responsible for supporting the histology department with clerical and ancillary duties. Completes case assembly to include quality control processes and distribution to pathologists. …

View Details
Posted 2026-02-12