Staff Software Engineer - Genesys Technologies / (Hybrid /Onsite)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity:

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale. As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.

Omnichannel CX Technology team responsible for development and maintenance of the CX platform solutions. Ideal candidate must have proven experience in the contact center technologies and hands on implementation experience in Genesys suite of technologies with Genesys Cloud experience

Essential Functions

• Development and maintenance of the Contact Center Technology solutions specializing in Genesys Engage and Cloud but not limited to it.

• Implementation and execution of Contact Center strategy for voice, chat , Case routing, Social Media, and email channels.

• Owns the shared responsibility of platform availability, day to day operations and security.

• Work with global staff to ensure that the platforms security is not compromised through continuous remediation of open vulnerabilities.

• Maintain open communication with internal staff and vendors such as Genesys Tech Support.

• Ability to work on multiple initiatives and tasks to meet the required delivery timeline, working in collaboration with various business partners, project managers, technology vendors and customers.

• Comfortable in an environment of rapid change and ambiguity with the ability to make decisions while understanding the risk.

• Able to work in a complex environment, Global/International experience and the ability to work across cultures and time zones

The individual will be called upon to work with broad spectrum of individuals in varied settings across the organizations.

Ability to interface and cultivate excellent working relationships both within Technology, Business and vendors.

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Bachelor's degree with emphasis in Computer Science or Information Technology with at least 10 years of progressively responsible positions in Contact Center technologies.

Development experience using Genesys on premise, Genesys Cloud, Nice or other Contact Center technologies would be preferred.

Experience with or knowledge of the Genesys Workforce or call recording solutions.

Design and Develop Routing Applications for Voice and Multi-Channel on cloud and on-premise platform

Database knowledge pertaining to SQL and Cassandra will be considered a plus.

Having a strong knowledge in SSDLC, Operations with attention to detail around SLA metrics, accountability and operational excellence.

A team player who places great emphasis on collective achievement within his/her team and who possesses strong interpersonal skills and a demonstrated ability to handle multiple priorities and sustaining a high level of performance when under pressure.

Good interpersonal and collaboration skills are considered essential to the position.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,700.00 to 180,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.