Commercial Lines Client Service Manager (Middle Market Clients)

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

At Gallagher, we’re united by a commitment to helping businesses grow, communities thrive, and people prosper. We’re looking for a Property and Casualty licensed Commercial Lines Client Service Manager to join our team in Midland, TX, focusing on clients 50,000+ in revenue. This is your chance to work in a dynamic industry, build meaningful client relationships, and deliver tailored insurance solutions that make a real difference.

Join us at Gallagher, where your ideas, drive, and passion for service will help shape the future of our business.

In this role, you’ll manage a portfolio of accounts within the energy industry, ensuring our clients receive exceptional service and solutions that meet their unique needs. You’ll collaborate with internal teams to lead the renewal process, secure existing business, and identify opportunities to expand coverage. By cultivating strong relationships with clients and stakeholders, you’ll help drive client satisfaction and retention while contributing to Gallagher’s culture of continuous improvement.

Your day-to-day will include:

• Building and maintaining strong client relationships through ongoing care and support.
• Partnering with the Service and Production team to deliver high-quality, timely solutions during the renewal process.
• Driving the sale of additional services and lines of coverage to meet client goals.
• Managing client and carrier relationships to address risk management needs.
• Taking on special projects as assigned to support team and business objectives.
• Must be willing to follow a Central Time Zone work schedule.

Here’s what you’ll bring to the role:

• A Bachelor’s degree with 3+ years of client service management experience, or a high school diploma/GED with 8+ years of experience.
• An active Texas Property and Casualty Producer’s License.
• Proficiency with insurance document management software (EPIC) and Microsoft Office tools.
• Knowledge of midstream oil and gas insurance and experience managing client and carrier relationships (preferred).
• ERIS, CIC, CRM, or CPCU designations (preferred).
• The ability to explain complex issues in simple terms, manage competing priorities, and work independently.

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

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Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.