Technical Service Engineer II

ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.

JOB SUMMARY
Technical Service Engineers (TSEs) serve as technical consultants and support specialists, working closely with ARGO customers and internal teams to ensure successful software implementations, upgrades, and ongoing support. TSEs provide installation, configuration, troubleshooting, and technical recommendations across ARGO solutions and third-party technologies. Depending on experience level, responsibilities may include leading architecture discussions, mentoring, and managing complex technical projects.

TIME ALLOCATION

• Technical Support & Troubleshooting: 30–40%
• Software Installation & Configuration: 25–35%
• Documentation & Communication: 10–20%
• Client Interaction & Consulting: 10–20%
• Training, Mentoring, or Leadership (as applicable): 0–15%

EXPECTED WORK AND PERFORMANCE (ESSENTIAL FUNCTIONS)

• Provide technical support during software implementations and upgrades.
• Ability to install, configure, and implement software and third-party solutions.
• Collaborate with customers and internal teams to deliver technical recommendations and resolve complex issues.
• Participate in or lead architecture discussions and system design planning.
• Analyze and interpret application logs, traces, and performance data.
• Develop and maintain technical documentation for internal and external use.
• Assist in training Administrators and creating support materials.
• Support multiple concurrent projects and manage time-sensitive deliverables.

QUALIFICATIONS

• Education: Bachelor’s Degree in Computer Science, Computer Engineering, MIS or a related technical field required.
• Experience requirements vary by level:
  • Mid-level: 4–6 years with increasing responsibility.
  • Senior-level: 7+ years with consulting and leadership experience.

REQUIRED SKILLS/EXPERIENCE/KNOWLEDGE

• Proficiency in Microsoft Windows OS technologies (IIS, Active Directory, MSMQ, Terminal Services).
• Strong understanding of networking concepts (TCP/IP, firewalls, load balancers, SNA).
• Relational database experience (SQL Server), including SQL syntax and performance tuning.
• Scripting and automation skills (Batch, PowerShell).
• Familiarity with application development environments (ASP.NET, C#, C++).
• Ability to analyze logs and traces for root cause analysis.
• Strong problem-solving and analytical skills.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively in high-pressure environments.
• Travel as required.

PREFERRED SKILLS/EXPERIENCE/KNOWLEDGE

• Experience supporting large-scale financial or healthcare institutions preferred.
• Load testing and performance tuning experience.
• Consulting experience with enterprise clients.
• Experience developing training materials and conducting user training.
• Familiarity with cloud environments and virtualization technologies.

ATTENDANCE/WORK LOCATION
The position is based in our Richardson, TX office. Daily physical presence in the office is required for interaction with co-workers, attending meetings, and for collaboration on projects.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, walk; sit stationary; constantly operate computer keyboarding and office equipment. talk or hear, to communicate with employees, and/ or customers (must be able to exchange accurate information in various situations). The employee is required to regularly communicate with other employees, confer or coordinate with other employees.

DISCLAIMER
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

ADDITIONAL REQUIREMENTS:
Applicants for U.S. or Canadian based positions with ARGO must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for ARGO positions.

Pre-employment background screening will be conducted.